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WAAS problem with DISK

robertsoto
Level 1
Level 1

Dear,

My WAAS have a issue I will apreciate your help .

When I switch on my WAAS show the next messages:

---------------------------------------------------------------------------------

Cisco Wide Area Application Services Software (WAAS)

Copyright (c) 1999-2010 by Cisco Systems, Inc.

Cisco Wide Area Application Services Software Release 4.2.3 (build b7 Jul 29 2010)

INIT: Entering runlevel: 3

Node Health Manager started...

Nodemgr started!

2011 Jun  7 14:58:30 (none) kernel: %WAAS-SYS-3-900000: Attached scsi disk sda at scsi0, channel 0, id 0, lun 0

2011 Jun  7 14:58:30 (none) kernel: %WAAS-SYS-3-900000: sd 2:0:0:0: [sdb] Assuming drive cache: write through

2011 Jun  7 14:58:30 (none) kernel: %WAAS-SYS-3-900000: sd 2:0:0:0: [sdb] Assuming drive cache: write through

2011 Jun  7 14:58:30 (none) kernel: %WAAS-SYS-3-900000: Attached scsi removable disk sdb at scsi2, channel 0, id 0, lun 0

BOOT-100: disk apply

/ruby/bin/ruby_disk: First disk is missing, bad, marked bad, disabled via shutdown, or it has unknown data.

/ruby/bin/ruby_disk: Second disk is bad, missing, or shutdown; bailing out

ssmgr: open(/state/safestate, O_WRONLY|O_CREAT) failed: No such file or directory

ssmgr: op_open or media_open

IQ¥ failed: No such file or directoryñ=}

ssmgr: open(/state/safestate, O_WRONLY|O_CREAT) failed: No such file or directory

ssmgr: op_create or media_init

SSMGR RETURNING: 10 (No such file or directory)

2011 Jun  7 14:58:33 (none) memconfig: %WAAS-NODEMGR-3-330106: Memconfig: Cannot open /state/dre-diskspace file, errno: 2

2011 Jun  7 14:58:33 (none) memconfig: %WAAS-NODEMGR-3-330109: Memconfig: disk space allocated to DRE is 0, assuming DRE memory allocation of 100MB

********************************************

  One or more system software partitions are not mounted.

  Check if disk00 is bad.

********************************************

Initializing kernel random number generator...

/ruby/bin/ruby_startup_pre200.sh : Start KDUMP functionality...

Starting kdump failed.

/sw or /swstore doesn't exist! Won't turn on swap.

Creating Linux Strong Password files...

Running pre-200 hooks...

/ruby/bin/samba.pre-200: failed

grep: /sw/manifest: No such file or directory

ls: /sw/linuxapps/lib/: No such file or directory

/ruby/bin/ruby_startup_pre200.sh: Found no vmlinux file, skipping kdump vmcore analysis

BOOT: entering runlevel 200 (full operations)!

BOOT: System Initializing, please wait.Start service execve error: No such file or directory

2011 Jun  7 14:58:43 (none) Nodemgr: %WAAS-NODEMGR-3-330041: Start service execve error: No such file or directory

.Start service execve error: No such file or directory

Service start program '/sw/merlot/bin/spen' does not exist, err: No such file or directory

Service start program '/sw/merlot/bin/spen' does not exist, err: No such file or directory

.Service start program '/sw/unicorn/bin/uen' does not exist, err: No such file or directory

Service start program '/sw/unicorn/bin/aoim' does not exist, err: No such file or directory

--------------------------------------------

WAAS-ARENALES#sh flash

Your software installation appears to be incomplete.

(could not access /sw/UP-TO-DATE or /swstore/manifest)

Please run 'copy ftp/cdrom install' to install a new image.

System image on flash:

Version: 4.2.3.b

System flash directory:

System image: 195 sectors

Bootloader, rescue image, and other reserved areas: 41 sectors

256 sectors total, 20 sectors free.

----------------------------------------------------------------------

WAAS-ARENALES#sh disks details

Physical disk information:

  disk00: Not used  (*)

(*) Disk drive won't be used until replaced.

Mounted file systems:

MOUNT POINT      TYPE       DEVICE                SIZE     INUSE      FREE USE%

No RAID devices present.

Disk encryption feature is disabled.

WAAS-ARENALES#

---------------------------------------------------------------------------------------------------------------------

I will apreciate your help for my issue, I will probably is issue with the disk or It is neccesary a RMA for the HARDWARE?.

I hope your answer.

Regards,

1 Reply 1

Robert,

It is possible that disk00 is bad/ has failed.  Try the following:

1) WAE(config)#no disk disk-name disk00 shutdown force

If you get output similar to below go to option 2.

pdi-574-rtp(config)#no disk disk-name disk00 shutdown force

It takes time spinning up disk0. Please wait.

Disk not insert or not spin up yet. Please check cable or check syslog for RAID rebuild start events!

2)  You can try to re-install the software with the recovery CD.

http://www.cisco.com/en/US/partner/docs/app_ntwk_services/waas/waas/v431/configuration/guide/maint.html#wp1173532

If the option "Wipe out disks and install .bin image" fails because it can't find disk00 you most likely need an RMA for a disk and you will need to open a TAC case to get this processed.

Regards,

Mike Korenbaum

Cisco Data Center PDI Help Desk

http://www.cisco.com/go/pdihelpdesk

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