WAVE 574 WAAS not accessible via GUI and CLI

[Bryan Joseph Clarin]

Hi,

Has anybody encountered wherein the WAAS device cannot be accesse via GUI but the device can be pinged, Also tried accessing it via CLI or attaching a Monitor or a keyboard on the device but the device does not respond if any key is pressed and no login prompt shows. Tried to restart several times but still same scenario happens. Please see attached screenshot on of the monitor.

Thanks,

[fisherstephen]

Hello Bryan,

Have you tried with a putty or hyperterminal session to the console port ?

Best regards

Stephen

[Netplace Support]

What is device mode cm or application accle

Give "Cms enable" command

Sent from Cisco Technical Support Android App

[Netplace Support]

Hi ,

i seen the screenshot this is hardware issue. i have also same issue in the WAE 512 first i try to rebuilt the waas box using  rescue disk but still remain same the we replace the box.

Regards

Rama

[Bryan Joseph Clarin]

Hi All,

We have RMA'ed the device. it seems the Hard disk is faulty for it cannot be accessed via the GUI though it is pingable, This is checked via the console.

appreciate all the reply.

Thanks,

Bryan