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Hi,Has anyone encountered some problem on backing up the Cisco Collection Manager. We will be upgrading the firmware of our SCE8000 from 3.6.5 to 3.8.x, and need to upgrade also the Collection Manager. We are encountering the error below when backing...
Hi,We need to upgrade our Collection Manager(Linux RedHat) from 3.6.5 to 3.8.5 do I need to put the downloaded files on the collection Manager itself?Hope someone could help me I am not too familiar with Linux also.Thanks,Bryan
Hi,Cany anybody help me on what report to generate on Cisco Unified Web Interaction Manager 4.3.2 for Average Handling Time(AHT) for the Whole group or campaign. I can only generate AHT per agent but for the whole campaign I can't seem to find it.Tha...
Hi All,I have an Inquiry with regards to the reporting of Historical Reports on UCCX,Why is the Total Talk Time on CSQ - Agent Summary Report different with the Talk time on the Agent State Summary Report.I know it gets the data from different tables...
Hi,Does anybody know the Maximum Throuput of a Csico 4948 using its Layer 3 capability? Is it 72mpps for Cisco 4948 and 102 mpps for Cisco 4948 10 Gigabitethernet?Thanks,Bryan
Hi Anas,We are still using UCCX 7.0(2). I think on Agent Summary Report you can see the Average and Maximum if I am not mistaken. So If we used the Total Talktime on the Agent State Summary to get the Average different value will come up.Thanks,Bryan
Hi Ravindra,Do you think there is a possible workaround on getting it? At least we could get how the Average Handle time is being computed by the system or where We can get the data on how to get the Average Handle time on the per agent for on the re...
Hi Ravindra,The Agent Productivity by Queue Report only shows per agent but not for the whole campaign(queque) Is it safe to say that they can just add up the total average time per agent and that will give us the AHT of the whole campaign?Thanks,Bry...
Hi all,As per checking on the CSS if it was being attacked by DOS. It was indeed being attacked and that was the cause of the High Utilization.Thanks,Bryan
Hi,It seems that our client has upgraded the exchange to 2010 while the UCCX server is still in 7.0(2). I think this is why the users cannot connect to the IMAP server. So this was a compatibility issue.Thanks,Bryan
