WAVE 594 running version 4.4.5 - "Disk based software not installed" Error

[edwardwaithaka]

Hi,

We have a bunch of WAVE 594 devices with below error message when you telnet. Is there a way of recovering the device without doing a re-image?

Error Message;

Disk based software not installed.
Some applications may not run correctly!

========= OUTPUT ==============

WAAS#sh version 
Cisco Wide Area Application Services Software (WAAS)
Copyright (c) 1999-2012 by Cisco Systems, Inc.
Cisco Wide Area Application Services Software Release 4.4.5 (build b5 Feb  4 20
12) 
Version: oe594-4.4.5.5

Compiled 19:22:38 Feb  4 2012 by damaster

System was restarted on Sun Oct  5 23:44:49 2014.
System restart reason: unknown
The system has been up for 8 weeks, 1 day, 19 hours, 45 minutes, 45 seconds.

WAAS#sh disk det

Physical disk information:
  disk00: Not present or not responding  (*)

(*) Disk drive won't be used until replaced.

Mounted file systems:
 MOUNT POINT    TYPE       DEVICE                  SIZE     INUSE      FREE USE
%

No RAID devices present.

Disk encryption feature is disabled.
WAAS#sh disk tech
=== disk00 ===
disk00: Not present or not responding

[Nicolas Fournier]

Hi Edward,

Looking at the output attached, the hard drive of your 594 is simply dead.

You'll first need to replace it and then you'll have to install the hard drive part of the software again (Through the "copy <X> install" or using the recovery CD).

Regards,

Nicolas