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Cisco TAC Best Practices - Ask Me Anything Event

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Ask Me Anything

Ask questions from Wednesday, June 23 to Tuesday, July 6, 2021.

To participate in this event, please use the Join the Discussion : Cisco AMA button to ask your questions

Cisco TAC Best Practices

During this event our TAC engineers will answer your questions related to Cisco Technical Assistant Services (TAC): TAC Engineer’s responsibilities, case handling, troubleshooting approach, escalation chain, tips & tricks. Experts will NOT address TAC cases or technology related questions.

Get high-quality, valuable insights, and best practices on how to utilize TAC services. The session allows to have a better understanding of how to work with TAC most effectively and what value they get from TAC support!

Featured Experts

Vasilii Mikhailovskii is a Technical Consulting Engineer in the Cisco HTTS (High Touch Technical Support) for Routing and Switching in EMEAR. The team supports technologies: Interior Gateway Protocol (IGP), Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), multicast, multicast VPN (mVPN), intelligent WAN (iWAN), Quality of Service (QoS), Network Address Translation (NAT), Virtual Extensible LAN (VXLAN), Locator / ID Separation Protocol (LISP), etc. Vasilii has over 16 years of experience in networking and over 5 years as a Cisco TAC engineer. He holds Cisco CCIE, CCDE and Microsoft MCITP certifications.



Sharon Tom is a Leader in the Cisco TAC for Security in EMEAR. Sharon has over 12 years of experience in networking and over 10 years in different roles in Cisco. He holds Cisco CCIE Collaboration, CCNP Voice, VMwareVCP v5.0, and other certificates.

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