Welcome to the Smart Call Home Community!
Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.
Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.
This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.
To begin using Smart Call Home:
1. Are you ready? Find out! Use the new SCH Readiness Check Tool!
2. Check to see that your devices are supported by Smart Call Home.
3. Review the customer or partner preliminary checklist and the Deployment Guide.
4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.
5. Register your devices on the Smart Call Home portal.
6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home Technical Resources
Release and General Information
Smart Call Home and Transport Gateway (TG) Release Notes
Smart Call Home Security White Paper
Smart Call Home Frequently Asked Questions (FAQ)
Smart Call Home Supported Products
ASA Smart Call Home common uses and periodic monitoring is a great resource for information on configuring your ASA to use Smart Call Home.
Reference Guides
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Smart Call Home Monitoring Details Download SCH Configuration Script |
Smart Call Home Transport Gateway Technical Resources
Release and General Information
Smart Call Home and Transport Gateway (TG) Release Notes
Transport Gateway (TG) Load Balancing White Paper
Transport Gateway Frequently Asked Questions (FAQ)
Deploying TG on Cisco Unified Computing System and Red Hat Linux
Deploying TG in a Load-Balanced Environment
Install Guides
Transport Gateway Installation and Configuration
