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Cisco CyberSecurity

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.




To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.


Smart Call Home Technical Resources

Release and General Information

Smart Call Home and Transport Gateway (TG) Release Notes

Smart Call Home Security White Paper

Smart Call Home Frequently Asked Questions (FAQ)

Smart Call Home Supported Products

Smart Call Home Portal

ASA Smart Call Home common uses and periodic monitoring is a great resource for information on configuring your ASA to use Smart Call Home.


Reference Guides

Smart Call Home User Guide

Smart Call Home User Guide for Partners

Install and Upgrade Guides

Troubleshooting and Support

Smart Call Home Monitoring Details

Download SCH Configuration Script

Download SCH Certificate Upgrade Script

Cisco Server Security Certificate


Smart Call Home Transport Gateway Technical Resources

Release and General Information

Smart Call Home and Transport Gateway (TG) Release Notes

Transport Gateway (TG) Load Balancing White Paper

Transport Gateway Frequently Asked Questions (FAQ)

Deploying TG on Cisco Unified Computing System and Red Hat Linux

Deploying TG in a Load-Balanced Environment


Install Guides

Transport Gateway Installation and Configuration


Software Downloads

Download the Transport Gateway Software

Archived Smart Call Home Events

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