Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.
Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.
This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.
Smart Call Home Portal Performance
On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.
Sometimes, when trying to transfer licenses between virtual accounts, you will get the following error: This may mean that the line item of licenses you are trying to transfer has an aggregate of purchases pooled into that count. To ...
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Smart Call Home Technical Resources
Release and General Information
Smart Call Home and Transport Gateway (TG) Release Notes
Smart Call Home Security White Paper
Smart Call Home Frequently Asked Questions (FAQ)
Smart Call Home Supported Products
Smart Ca...
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To begin using Smart Call Home:
1. Are you ready? Find out! Use the new SCH Readiness Check Tool!
2. Check to see that your devices are supported by Smart Call Home.
3. Review the customer or partner preliminary checklist and the Deployment Guide.
4. Go ...
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