Welcome to the Smart Call Home Community!
Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.
Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.
This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.
To begin using Smart Call Home:
1. Are you ready? Find out! Use the new SCH Readiness Check Tool!
2. Check to see that your devices are supported by Smart Call Home.
3. Review the customer or partner preliminary checklist and the Deployment Guide.
4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.
5. Register your devices on the Smart Call Home portal.
6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home Technical Resources
Release and General Information
Smart Call Home and Transport Gateway (TG) Release Notes
Smart Call Home Security White Paper
Smart Call Home Frequently Asked Questions (FAQ)
Smart Call Home Supported Products
ASA Smart Call Home common uses and periodic monitoring is a great resource for information on configuring your ASA to use Smart Call Home.
Reference Guides
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Smart Call Home Monitoring Details Download SCH Configuration Script |
Smart Call Home Transport Gateway Technical Resources
Release and General Information
Smart Call Home and Transport Gateway (TG) Release Notes
Transport Gateway (TG) Load Balancing White Paper
Transport Gateway Frequently Asked Questions (FAQ)
Deploying TG on Cisco Unified Computing System and Red Hat Linux
Deploying TG in a Load-Balanced Environment
Install Guides
Transport Gateway Installation and Configuration
Software Downloads
Activity in Smart Call Home
Resolved! Smart Licensing URL
Hoping someone might be able to help clarify the proper URL for smart licensing registration on ISR 4K routers and 9200L switches.I've seen different things on different documents. For example, some documents make reference to "smartreceiver.cisco.c...
Unable to register Cloud Services
Hello FPR1010 FDM and trying to register device for smart services, which tells me I need to register for cloud services. I try and do this but get "Failed to resolve cloud service FQDN. Check network connectivity or DNS configuration and retry." On ...
Lost Base license of ASA 5516-X FTD
Hi, my company have a device ASA 5516-X Threat Defense (75) Version 6.2.3 (Build 83) that purchased since 2017. Now I have to reconfigure the firewall but I found that the base license lost. I try to contact with supplier but they quit, so how can I ...
Unable to register strong encryption license (3DES-AES) for FPR-1010
Hello,I would like to activate the strong encryption license for our Cisco FPR-1010 over our Smart Account. Unfortunately, it seems that the registration is currently not working with the following commands:crypto ca trustpool import url http://www.c...
New Install on_Prem of CSSMS didnt start the web service
Hi, we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V. Version: SSM_On-Prem-8-202212 Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available. netstat -nlp shows on...
Received global event notification 16386
After getting the licensing applied to my Cat 9200 switch the log is constantly receiving the following message lic_slm_event_notification: Received global event notification 16386 Does anyone know what causes this and how to resolve it. Thanks
Help with callhome on nexus 3132q-v, NXOS 9.3(12)
If someone please help me to get callhome done. Thanks!"callhome test" doesn't work:3132q-v(config-callhome)# callhome testtrying to send test callhome messagewarning:no callhome message sentThe following are all I typed and errors within config-call...
Setting "license smart source-interface mgmt0" is not an option?
I'm configuring Smart license on nexus for the first time.I'm able to set mgmt0 as source interface for everything else (ip http / domain-lookup), but when it comes to configuring the "license smart source-interface", mgmt0 is not an option? Is mgmt0...
Resolved! CONNECT_FAILED(35) to satellite server
I am trying to register an ASAv via my Satellite server but when I test the smart call home profile via CLI to my satellite server I get this message. call-home test profile LicenseINFO: Sending test message to https://F.Q.D.N/Transportgateway/servic...
Why I can't see my deivce booking Routing DNA Essentials: Tier 2
Hello, I have a virtual Cisco router CSR , even though I can see the license but I can't see my device is booking the subscribtion on Cisco Smart acocunt ? I have available 2 , and after applying saying 2 available ? so the license is not yet in use ...
Resolved! On Prem SSM does not register devices
I have been struggling with getting my switches to properly register with my on prem SSM. I have followed every guide I can find, as well as looking at solutions on this board, all with no results. I have been able to use the SSM with my DNAC and I...
Call-Home SSL errors
Hi Everybody! I'm new to the field and new to my current place of work and that place of work is new to everything related to smart licensing, smart call-home, etc. Nobody here has touched IOS-XR until a month ago also. I am almost CCNA RS level know...
chnage current IP address of smart software license on-prem
Hi all ,I have moved SSM "smart software license on-prem" vm from DC to other one and need to change it IP address.I tried to do so using the sameway for configuring new IP but it didn't workplease advise how to do so from console.
Misunderstanding Layer-2??? Ping computer within Switch
Hello,i am not sure if i understand accesssing Layer-2 devices from devices correctly. I have a Cisco Switch (i guess it does not matter which one) .There is an INT GI0/1 where i have a computer connected . This interface is configured as an access p...
C9300 Catalyst - Licensing issue with dns resolving CSLU
Hello,i get the following erro in "show logging":Mar 14 10:13:00.877: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart License Utility (CSLU) : Unable to resolve server hostname/domain nameI can resolve dns names. Do i need this ...