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Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home
Latest Documents
Smart License - Virtual Account Transfer Error - "Invalid Ne...
Created by twylyghtcisco on 10-23-2019 01:58 PM
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Sometimes, when trying to transfer licenses between virtual accounts, you will get the following error:  This may mean that the line item of licenses you are trying to transfer has an aggregate of purchases pooled into that count.  To ... view more
Technical Resources
Created by Cheri Fairbrother on 08-25-2017 10:28 AM
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Smart Call Home Technical Resources Release and General Information Smart Call Home and Transport Gateway (TG) Release Notes Smart Call Home Security White Paper Smart Call Home Frequently Asked Questions (FAQ) Smart Call Home Supported Products Smart Ca... view more
Getting Started
Created by Cheri Fairbrother on 08-24-2017 04:02 PM
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To begin using Smart Call Home: 1. Are you ready? Find out! Use the new SCH Readiness Check Tool! 2. Check to see that your devices are supported by Smart Call Home. 3. Review the customer or partner preliminary checklist and the Deployment Guide. 4. Go ... view more
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