Welcome to the Smart Call Home Community!
Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.
Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.
This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.
Planned Downtime SCH Production
02 Mar 2023 - SCH engg will be performing software upgrade of backend systems according to following schedule:
Planned Start time (PT): 02-Mar-2023 22:30
Planned End time (PT): 03-Mar-2023 04:30
SCH services will be unavailable during this time.
To begin using Smart Call Home:
1. Are you ready? Find out! Use the new SCH Readiness Check Tool!
2. Check to see that your devices are supported by Smart Call Home.
3. Review the customer or partner preliminary checklist and the Deployment Guide.
4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.
5. Register your devices on the Smart Call Home portal.
6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home Technical Resources
Release and General Information
Smart Call Home and Transport Gateway (TG) Release Notes
Smart Call Home Security White Paper
Smart Call Home Frequently Asked Questions (FAQ)
Smart Call Home Supported Products
ASA Smart Call Home common uses and periodic monitoring is a great resource for information on configuring your ASA to use Smart Call Home.
Reference Guides
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Smart Call Home Monitoring Details Download SCH Configuration Script |
Smart Call Home Transport Gateway Technical Resources
Release and General Information
Smart Call Home and Transport Gateway (TG) Release Notes
Transport Gateway (TG) Load Balancing White Paper
Transport Gateway Frequently Asked Questions (FAQ)
Deploying TG on Cisco Unified Computing System and Red Hat Linux
Deploying TG in a Load-Balanced Environment
Install Guides
Transport Gateway Installation and Configuration
Software Downloads
Activity in Smart Call Home
Product Instances Not Show Hostname
Dear All, Hope you can give your help! I have completed the configuration for activating the smart license, but when I check on the portal, in Product Instances tab just shows PID and SN. Switch Ports Model SW Version SW Image Mode------ ----- -----...
Resolved! Smart Licensing URL
Hoping someone might be able to help clarify the proper URL for smart licensing registration on ISR 4K routers and 9200L switches.I've seen different things on different documents. For example, some documents make reference to "smartreceiver.cisco.c...
Fail to send out Call Home HTTP message
Im having issue with smart licensing. Smart Licensing is ENABLEDUtility:Status: DISABLEDData Privacy:Sending Hostname: yesCallhome hostname privacy: DISABLEDSmart Licensing hostname privacy: DISABLEDVersion privacy: DISABLEDTransport:Type: CallhomeRe...
Call-Home SSL errors
Hi Everybody! I'm new to the field and new to my current place of work and that place of work is new to everything related to smart licensing, smart call-home, etc. Nobody here has touched IOS-XR until a month ago also. I am almost CCNA RS level know...
ISR4431 how to connect to Smartlicense OnPrem server
Hi,I have some ISR4431 with 17.06.03a IOS. I would like to activate the smatlicense via internal OnPrem server.On-Prem version: 8-202212, sync with Cisco without any issue. I found some documentation, but most of themfor the IOS 16, and the commands...
Smart License Using Policy -- NO RUM report
Hi, I'm in the process of understanding the Smart License Using Policy (since 17.3.2) and have a question about the following point... After implementing the ‘Smart Licensing Using Policy’, customers are responsible for submitting usage reports per t...
New Install on_Prem of CSSMS didnt start the web service
Hi, we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V. Version: SSM_On-Prem-8-202212 Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available. netstat -nlp shows on...
Reduce syslog on SSM On-Prem
Hi,we run a SSM On-Prem to manage licenses within our cisco devices. Lately I had to find out, that the syslog is filling up rather quickly. We talk about upwards of 2.5G a day! This fills up the /var/log partition really fast. Obviously the system g...
Resolved! 5520 CSSM on prem
We have a 5520 that I am trying to change licensing from RTU to smart. We also have a CSSM on prem. I'm getting this error:Registration:Status: UNREGISTERED - REGISTRATION FAILEDExport-Controlled Functionality: NOT ALLOWEDInitial Registration: FAILED...
Resolved! Satellite Server Connection Issues
I have setup a SSM On-Prem satellite server to manage the Smart Licenses on our internal Network. I have been able to get it to publish smart licenses to my firewalls that had no license on them. I am currently attempting to connect my ISR 1100(17.3)...
Consume CSSM-OnPrem virtual account licenses without CSSM access
Hi, Customer has a CSSM-OnPrem which is used for their UC estate. They have CUBE/SIP licenses which are used for their 4431 PSTN CUBEs. The PSTN 4431s are using the CSSM-On Prem Customer is getting 2 x more 4431 to use with MS Teams direct routing an...
Resolved! Smart Licensing fails on C9500 version 17.3.1r[FC2]
I am trying to register a Cat 9500 switch with version 17.3.1 version on an On-Prem smart license server and it fails.I get the following errors:Nov 2 15:13:15.722: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manage...
CSLU Log Message: HTTP Server Error 502: Bad Gateway
Hi Guys, I have a customer who had a working CSLU configuration. When I check the logs today. All devices are showing the following message in the log. 045492: Mar 15 2022 13:38:01.338 CET: %SMART_LIC-3-COMM_FAILED: Communications failure with the Ci...
ISR4321 no license registration information
I have installed an ISR4321 IOS 17.03.04a and have configured call-home. As far as I can see, call-home is working ok but there is nothing in licensing to say the device is registered. I can see in the smart account that the token has been used. Can...
Cat 9500 Failed to Regsistered with Error
I I have being trying to enable smart licensing on a V-Stack pair for C950-16X and get the below. Any Ideas? #show license status Smart Licensing is ENABLEDUtility:Status: DISABLEDData Privacy:Sending Hostname: yesCallhome hostname privacy: DISABLEDS...
