Smart Call Home

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics.
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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.




To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.


Smart Call Home Technical Resources

Release and General Information

Smart Call Home and Transport Gateway (TG) Release Notes

Smart Call Home Security White Paper

Smart Call Home Frequently Asked Questions (FAQ)

Smart Call Home Supported Products

Smart Call Home Portal

ASA Smart Call Home common uses and periodic monitoring is a great resource for information on configuring your ASA to use Smart Call Home.


Reference Guides

Smart Call Home User Guide

Smart Call Home User Guide for Partners

Install and Upgrade Guides

Troubleshooting and Support

Smart Call Home Monitoring Details

Download SCH Configuration Script

Download SCH Certificate Upgrade Script

Cisco Server Security Certificate


Smart Call Home Transport Gateway Technical Resources

Release and General Information

Smart Call Home and Transport Gateway (TG) Release Notes

Transport Gateway (TG) Load Balancing White Paper

Transport Gateway Frequently Asked Questions (FAQ)

Deploying TG on Cisco Unified Computing System and Red Hat Linux

Deploying TG in a Load-Balanced Environment


Install Guides

Transport Gateway Installation and Configuration


Software Downloads

Download the Transport Gateway Software

Activity in Smart Call Home

Resolved! On Prem SSM does not register devices

I have been struggling with getting my switches to properly register with my on prem SSM.  I have followed every guide I can find, as well as looking at solutions on this board, all with no results.  I have been able to use the SSM with my DNAC and I...


Dear all,I have some switches (C9300) using for production line (internal network). But Call-home and smart license alway send log like this: Feb 22 07:27:09 vnd: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://to...

Does smart call home even exist anymore?

Does Smart Call Home exist any more?  Just trying to make sure before I put in any more effort then neccessary.I feel like I have setup my configuration correctly, but Im not getting any test emails, yet I can logon to our MDS switch 9132T and telnet...

Tbowden by Level 1
  • 0 replies
  • 0 Helpful votes

Product Instances Not Show Hostname

Dear All, Hope you can give your help! I have completed the configuration for activating the smart license, but when I check on the portal, in Product Instances tab just shows PID and SN.  Switch Ports Model SW Version SW Image Mode------ ----- -----...

Product Instances.jpg

Resolved! Smart Licensing URL

Hoping someone might be able to help clarify the proper URL for smart licensing registration on ISR 4K routers and 9200L switches.I've seen different things on different documents.  For example, some documents make reference to "

Fail to send out Call Home HTTP message

Im having issue with smart licensing. Smart Licensing is ENABLEDUtility:Status: DISABLEDData Privacy:Sending Hostname: yesCallhome hostname privacy: DISABLEDSmart Licensing hostname privacy: DISABLEDVersion privacy: DISABLEDTransport:Type: CallhomeRe...

valenciaa by Level 1
  • 0 replies
  • 0 Helpful votes

Call-Home SSL errors

Hi Everybody! I'm new to the field and new to my current place of work and that place of work is new to everything related to smart licensing, smart call-home, etc. Nobody here has touched IOS-XR until a month ago also. I am almost CCNA RS level know...