Smart Services

RMA issues

I have hardware that I need RMA from Cisco UCS.I was able to do the support bundle upload and send it out and get the hardware delivered to the datacenter.Now the problem is that I do not managed that datacenter and I have to create a smart hands req...

Account - Changing Email Address/Removing Company Association

Hi all, I'm looking for some advice. I'll be leaving my current company soon, so i need to change my email address for my CCO back to my personal address so i can take it with me (as i always have done over the years). Looks like the admin of my comp...

After CSPC2.11 ova deployment Webconsole/GUI is not working

After CSPC2.11 ova deployment Webconsole/GUI is not working.Network config looks good, able to do cli login to server.

Resolved! ECMUS vs ECMU

Hi guys,Just curious, what is the difference between the below two SKUs?CON-ECMUS-SFFMCK9VCON-ECMU-SFFMCK9VI understand that ECMUS is Solution Support SWSS and ECMU is SWSS but what does the Solution Support add that isn't included in the SWSS.Thank ...

Issue with tools.cisco.com and Smart Call Home

We have an issue with the Call-Home and the URL tools.cisco.com. When we connect with the customer account, I need to accept the terms of service. But when I accept the terms of service, it shows this: The URL is https://tools.cisco.com/sch/pending...

Cisco Support APIs ceased to work ?

Hello,Have been using APIs from Cisco Smart Net Total Care. I was using them for automatic EOLs, recommended version information.Now getting error like this, when trying to call: GET https://apix.cisco.com/software/suggestion/v2/suggestions/releases/...

Resolved! services.cisco.com gives nothing

Hi,services.cisco.com provides a optionless page, and redirects after a while to "You do not currently have access to Smart Services Connection"I want to set up cspc collector, but I need to get a certificate to activate.How to proceed with this?Than...

Resolved! Automated Software Distribution API

I am a SNTC customer, and have the API Developer role assigned to my CCO ID in CSAM. I can access the API Console and request applications/keys for various Cisco APIs, but the Automated Software Distribution API is not in the list. Automated Software...

Resolved! CISCO account email address change

Hello,I've to change my email address and I contacted CISCO Support as required. However, they came back with the ridiculous request to close my current account and open a new one, then contact CISCO certifications support and aks them to migrate my ...

SNTC pulling the serial number for FPR1120-NGFW-K9

Using SNTC to validate contract coverage on firewalls determined that SNTC was reporting a child serial number instead of the parent serial number for a pair of FRP1120-NGFW-K9 firewalls. This results in an error on contract coverage reporting as th...

CSPC-server does not renew software version of managed device after d

we have installed a 2.10.0.3 CSPC server, this server is running for quite a while. the software version of the switches it has discover has an issue: the devices have been upgraded to a new version the CSPC server does miss the change in the softwar...

Is There Any Solution to Transfer Data from One Tenant to Another?

Moving the content from one Office 365 account to another becomes a daunting task, if you don't have a perfect knowledge & reliable solution. Plus, before proceeding with the transition you have to be aware of the prerequisites of the migration opera...

Need Assistance – change the smart master email with my new email

Hello Cisco Support Team,We are facing an issue accessing our Cisco Smart Account. The Smart Account was originally created using a company email address that is no longer active or accessible, and currently, no team member has administrative access ...

Help with reviewing and updating the Delegated Administrator for a cus

Hi, Can you please help me with reviewing and updating the Delegated Administrator for a customer Thanks, Petar

CSPC 2.11.0.5 GUI Events Not Logging to Splunk

We have configured our rsyslog.conf file to forward logs to a splunk forwarder, it's working to some degree; unfortunately, there are no GUI user account evnts showing in the logs. While researching this condition I find there is several possibiliti...