Activity in Smart Services
Resolved! Access to services cisco
Hi! i dont have acces to services.cisco.com, I need help.
CSPC - Connectivity service is not running
Dear,We have migrated our CSPC server from 2.10 to 2.11. ver. According to the Cisco guide, we followed the backup configuration process step by step, and all went well. After migration, we are not able to submit the collection job to Cisco. We are r...
How do I remove account association from my old company?
I would like to dissociate my business CISCO email address account from my old company and have my personal GMAIL as my preferred CISCO email address. Kindly assist!!!
Issue with SNTC to CX Cloud Migration – Insufficient Permissions
Dear SNTC Support Team, I am writing to inform you that I am experiencing an issue when attempting to migrate our SNTC portal to CX Cloud. After logging into the SNTC portal and clicking the "Migrate to CX Cloud" button, I am redirected to the CX C...
Failed to generate a new CSP-C entitlement
Hello Team,Can someone help in fixing this issue (Failed to generate a new CSP-C entitlement) Thanks in advance.
CSPC 2.11.0.4 update
I updated to 2.11.0.4 yesterday (f rom 2.11.0.3) via the CLI and it appears all went well - however, I now have 2 new issues. 1. After installing JeOS and the Service Pack, when I attempt to login, my TACAS credentials no longer work. I have logged...
Failed to generate a new CSP-C entitlement
Hello Team,Appreciate your kind assistance in fixing my issue to generate a certificate for my CSPC server.Below is the prompted error message when I tried multiple times to generate the needed certificate: Entitlement file generation failed. Please ...
Changing company for CCO login
Hi, I am trying to get my CCO login associated to a different company. But I am having issue doing this, and I am currently not able to change it.I have been to the following web page: https://www.cisco.com/go/pss/ but I have not been successful.Whe...
Resolved! SNTC Access for EoX and Product Information API
Hello,Can anyone please show me some direction to get EoX and Product Information API access?Our CE manager guided me to register to CX cloud thinking it would allow to request api access. However, we're told that CX cloud currently does not support ...
Access to STC
How can I get access to STC? What are the requirements to obtain access?
How do I associate my account to view customer CSPC in SNTC portal?
Hello, when we wanted to access to the CSPC information of a customer, we used to associate by going to the CSAM portal and adding our account as a CBR admin, and then we could see all the info in the SNTC portal.Now, when we try to go to the CSAM we...
Migrating Customers from SNTC with CSPC to CX Cloud Without Success Tr
Hello Cisco Community, I'm currently assisting several customers who utilize the Common Services Platform Collector (CSPC) in conjunction with Smart Net Total Care (SNTC). With the impending decommissioning of the SNTC portal, we're looking to transi...
setting up DA account
Im looking to setup access to service API following this link belowchrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://pubhub.devnetcloud.com/media/support-apis/docs/Guide-to-Assigning-Customer-API-Roles.pdfGot stuck at step 1. I need to unde...
Customer unable to grant me access to SNTC via CSAM
We've tried multiple browsers and incognito, clearing cache etc. Customer unable to make it all the way through the process to grant CBR Admin. Assistance needed.
Dissociate cisco ID from previous company partner portal
I am trying to dissociate my cisco ID from the previous company partner portal, the main problem here is I no longer have the credentials to access that account. Can someone suggest another way it can be done?
