Activity in Smart Services
CSAM - Problem when trying to associate another partner
Hello, we have a Collector working, we are trying to grant access to the accountWhen we go to the CSAM -- User Role Assigments -- Assign Role to user outside my company -- Submit -- Available Service Roles for Selected Users we can not select any opt...
SNTC portal registration issue
I have a customer getting the "oops something went wrong" error after entering the contract and serial information while attempting to register. Hoping that you can manually register him. Will provide details in PM
SNTC report only showing chassis but not modules
SNTC report only showing chassis but not modules and other details
Resolved! Generate a CSPC Registration Certificate
Hi, when I login to Smart Net Total Care I'm just getting a blank screen as below. Can anyone help me resolve this please?
Resolved! CISCO account email address change
Hello,I've to change my email address and I contacted CISCO Support as required. However, they came back with the ridiculous request to close my current account and open a new one, then contact CISCO certifications support and aks them to migrate my ...
SNTC Portal Affected Devices Server Error
I'm trying to look at the Affected Devices under the following Alerts categories.All Field Notices - All Hardware Alerts - All Software Alerts - All Security Advisories (PSIRT)Every time I click into the affected Devices I get an "Information Server ...
Customer receiving unwanted auto-generated emails about setting up SNTC, although SNTC Portal is indeed set up
Hello, I was sent here after trying other support routes. I have a customer who is receiving unwanted emails to multiple users about setting up their SNTC Portal, but their Portal is already functional. It is becoming very frustrating for this custo...
SNTC Portal Registration Issue - Oops! Something went wrong...
Dear SNTC Support Community, I try to register myself on the SNTC Portal, to become DA. Afaik, nobody from our company has registered to SNTC Portal before, so I start registering via https://www.cisco.com/web/smartservices/sntc.html. Going through t...
Delegated Admin - Smart Net Total Care
Hello,My organization currently does not have a Delegated Admin and as a Customer Admin I cannot add more users to the SNTC Portal dashboard. I don't have access to the Cisco Services Access Management Tool. Please advise.
Unable to login to sntc portal
Hi Team, Could you please resolve my access issue as i am unable to login to sntc portal. RegardsAnil
Client experiencing issues with inventory import to SNTC Portal
Hi team, Inside sales rep here with a client who purchased a SmartNet contract and is unable to upload his inventory into the SNTC portal at services.cisco.com. Uploading his .csv file apparently gives him a bunch of errors. Level 1 tech support has ...
"Generic Server Error413" error message on Cisco services connection
As per screenshot. All schedule report types are displaying the same error "Generic Server Error413". Are these the same as HTTP status 413 (Request entity too large)?
Resolved! Deploying CSPC 2.11 from scratch
I am trying to deploy CSPC 2.11 from scratch but not able to find ova file. Can someone guide on how to deploy it?
CSAM || Problems with CBRAdmin association
Hello team, Recently we are having some problems with several customers regarding the association of the CBR Admin role in CSAM, I have already validated all the points necessary for association, which are: 1. Confirmation of the need for a valid Sma...
Setting "license smart source-interface mgmt0" is not an option?
I'm configuring Smart license on nexus for the first time.I'm able to set mgmt0 as source interface for everything else (ip http / domain-lookup), but when it comes to configuring the "license smart source-interface", mgmt0 is not an option? Is mgmt0...
