Good morning,I upgraded our collector to 2.11.0.4 this morning and now we are not able to login with our credentials. I am still able to login to the CLI with the collectorlogin, admin and root, but login to the GUI is not possible. Three of us hav...
HiWhen I login to Check Device Coverage site I Fined ContractStatus EXPIRED ON 2021-12-31 Number 203156716 Type SNTC 8X5XNBDWarrantyStatus EXPIRED ON 2023-12-31 Type WARR-ELTD-LIFE-HWWhat different between expiration on Contract and Warranty ?
I'm trying to get access to the Developer EOx Tool and getting the following error: "Status: 403Response: <h1>Developer Inactive</h1>" The community thinks I should contact TAC, TAC says I need to use the community? Any help anyone could provide woul...
Good morning, Im wondering if i could get any help with a client that cant go through the SNTC portal, we need to install the collector. Thanks for your time!
Hello All, I would like to inquire about Cisco's Enhanced Warranty Policy. According to the policy defined in https://www.cisco.com/c/en/us/products/warranties/warr-eltd-life-hw.htmlI understand that the RMA of Cisco's equipment is guaranteed until L...
Hello,I've been trying to get 2.11 stood up now for a few days. I am installing the OVA on vmware esxi version 8. The OVA is configured and deployed per the CSPC installation guide. It boots up and I can set the admin password and IPv4 address. W...
Hi. I am trying to follow the directions on getting access to the Smart Net Total Care Portal by doing the Self-Service Onboarding Process.When I submit my request to for my DA approval, i keep getting the following error. I have tried clearing cooki...
Hi Cisco Teamwe have a new customer wanting to register a new collector but if SNTC is not allowing new registration and going end of life how would they get visibility of their inventory if they don't have DNAC or Cisco Catalyst Center as I presume ...
Hello All, I would like to know the clear difference between SNT(SmartNet) and SSSNT(Solution Support). As far as I know, the biggest difference is that SSSNT supports 'compatibility between these models', but I don't understand what this means. Does...
As per screenshot. All schedule report types are displaying the same error "Generic Server Error413". Are these the same as HTTP status 413 (Request entity too large)?
I'm unable to login using Radius after upgrading from 2.10 to 2.11. Running a test to the remote server is successful. I'm also unable to successfully connect using my CCO User Id for updates. I've tried my username as well as my email address but...
Hello Cisco Community, I am encountering a persistent issue while deploying an AlmaLinux-based OVA collector on AWS. The instance fails to boot and displays the following error message: "System BootOrder not found. Initializing defaults. Creating boo...
I was wondering if someone would be able to help me with the error i am having while trying to get data from the cisco apix endpoints. One example endpoint is https://apix.cisco.com/supporttools/eox/rest/5/EOXByProductID/5/A9K-MPA-2X40GEI get a 403_D...
