Activity in Smart Services
Collector's report with wrong information
Hello team! Over the last few months (12 months) we've noticed that the collector in the reports is providing incorrect information.In the Product Alerts Report, the Collector has been showing equipment with a different software version from the Inve...
Resolved! CSPC timesync and NTP issue
We are seeing our CSPC server (v2.11) attempt to hit public NTP servers. I tried setting the NTP servers via the Web UI, but no joy.Using the CSPC CLI as 'admin' I am unable to setup NTP. I get the following:admin# show timesyncAutomatic timesync is ...
Report function still down - any estimates on comments
Hi, The problem above persists now for 7 days since I first reported it. Is there any other channel to raise Cisco's awareness on this and possibly get some kind of response? Maybe even an estimate as to when the reporting would be available again....
API documentation for CSPC
I would like to perform API calls from a MuleSoft application to our Cisco PSS Collector. However, I have only found limited documentation regarding the built-in XML API Console from the GUI. Could you please provide the necessary requirements to ena...
Cisco API Console supports Cisco Collector?
Want to know if Cisco API console @https://apiconsole.cisco.com/ has support for PSS CSPC? We would like to perform API calls from a MuleSoft application to our Cisco PSS Collector, and want to know if we can do this via Cisco API console.
Portal errors when scheduling a report
Title says it all. Portal reports error 413. I have tried Chrome, Firefox and Edge. With cookies deleted. Same result. Any ideas? br, mika
Unable to do anything in SNTC
We recently obtained a new SmartNet contract and I was instructed to use the SNTC to view and mange our SmartNet devices. https://services.cisco.com/I was provided these resources which I have reviewed and followed.https://www.cisco.com/web/smartserv...
CSPC Failed Upload
Our CSPC started having failed upload since Sept. 29, 2024 due to Internal Server error causing outdated inventory reports in SNTC. How do we sort it out?We also wanted to perform software update but it says server down. Is this related? What could b...
SNTC vulnerabilities Report Issue
I would like to understand how the vulnerability reporting works in SNTC. Lately, I have been noticing something strange. Not sure, if it is a reporting issue or something that I am missing. For instance, the SNTC is reporting the following vulnerabi...
Resolved! SNTC portal registration error wieth the complete address
Hi, When I'm trying to register SNTC Portal, I got the error message as followed: Your user profile does not have complete address. Please update your Cisco Account profile with the complete address. After updating your Cisco Account profile , ...
Uploads from CSPC v2.11.02 aren't appearing in SNTC
We recently deployed a new collector (version 2.11.02) and have configured the upload jobs to send to our SNTC account (same as the old collector). The logs on the collector show that the upload completed successfully, however, nothing new is shown ...
Cisco Collector appliance GUI not working
Hello Cisco Team, My GUI access is not working since yesterday. I've already tried rebooting appliance, service cspc restart and even shut down the VM instance with no luck.Please check image attach: Please let me know how to proceed and re-gain GUI...
CSPC Validation of Credentials Failed
Hello, I have been trying to connect my CCO ID to my CSPC so that I can run the software updates. Whenever I try to connect the account through the CLI or the GUI Web interface I am met with Validation of credentials failed. Validation of Credentia...
difference between CON-L1NCD-C1100TG1 & CON-SNT-C1100TG1
Dears, can someone explain the difference between the CON-SNT-C1100TG1 and CON-L1NCD-C1100TG1 we are a bit lost , and should we order both or 1 of them is enough ? Thanks Fadi
Resolved! CISCO account email address change
Hello,I've to change my email address and I contacted CISCO Support as required. However, they came back with the ridiculous request to close my current account and open a new one, then contact CISCO certifications support and aks them to migrate my ...
