Call is not starting when sending UUI

[Murat Demirel]

Hi team,

I am trying to showcase the basic SDK features using a simple html code for a PoC.

When I use the below code, everything is working fine.

AssistSDK.startSupport({

     destination: 'sip:1000@<CUBE-IP>'

});

However, when I add the uui parameter as follows, the call window is pop up but it is stuck in waiting state.

AssistSDK.startSupport({

     destination: 'sip:1000@<CUBE-IP>',

     uui: 'test123'

});

Can you please tell me what is wrong with this? By the way, I tried single quote, double quote, etc... but I faced the same behavior each time.

Thanks in advance.

Murat

[rdavies1]

Hi Murat.

Sorry for the delay in responding to you.

Looking at the documentation your format looks fine (please see example below):

AssistSDK.startSupport({"destination":"agent1", "uui":"5465737420555549"});

I did notice that on page 9:

UUI data can be passed using the uui property. It requires Trusted Anonymous Consumer Access Mode.

You can set this inside your environment's /Web_plugin_framework please let me know if you require any assistance with this.

Cheers,

Rach D