About Murat Demirel

Murat Demirel · 03-15-2017

Hi team,I am trying to showcase the basic SDK features using a simple html code for a PoC.When I use the below code, everything is working fine. AssistSDK.startSupport({ destination: 'sip:1000@<CUBE-IP>'});However, when I add the uui parameter as...

Murat Demirel · 02-23-2017

Hi team,Below is the sentence from the Advanced CSDK Developer's Guide:"When there is no video stream being sent or received, the video view and preview view renders a full frame of green. Only when streaming does video appear."It seems this green sc...

Murat Demirel · 08-10-2016

Hi team,I have a one-node REM installation. Everything was working fine with the default self-signed certificates. Then, I uploaded new CA-signed certificates and restarted the server. Now, the AS Management page ( https://<REM-IP address>:9990/conso...

Murat Demirel · 08-02-2016

Hi team,Do the iOS and Android SDK's support H.264 codec?Thanks and regards,Murat

Murat Demirel · 05-25-2016

Hi team,At the moment, co-browsing is requested by the agent and if the customer accepts the request, co-broswing session starts. Is there a way to remove this capability from the agent and give to the customer? That is, the customer will trigger the...

Murat Demirel · 06-07-2017

Hi Rob,We tried several different things, none of them worked but finally "changing the Z order of remote preview" resolved the issue.Thanks and regards,Murat

Murat Demirel · 04-19-2017

Hi Rach,The following recommendation fixed the issue. “Change the Z order of the remote preview to hide it in the background and when onSurfaceRenderingStarted is fired, change the Z order to make it viewable?”Thank you very much for your support. Be...

Murat Demirel · 04-13-2017

Hi Rach,Do you have any updates on this? Do we have a Cisco defect ID on this?Thanks and regards,Murat

Murat Demirel · 04-10-2017

Hi Rach,We are looking forward to your good news. Thanks for your time and effort. Regards,Murat

Murat Demirel · 03-31-2017

Hi Brad,Thanks for the suggestion, I will try this.Regards,Murat

Member Since	‎04-21-2011 12:35 AM
Date Last Visited	‎04-24-2026 06:10 AM
Posts	72
Total Helpful Votes Received	11

User Statistics

User Activity

Call is not starting when sending UUI

video and preview views rendering green

ERR_SSL_PROTOCOL_ERROR after uploading new certificates

Mobile SDK - H.264 Support

Co-browsing started by customer

Re: video and preview views rendering green

Re: video and preview views rendering green

Re: video and preview views rendering green

Re: video and preview views rendering green

Re: video and preview views rendering green