Hi Rob, We tried several different things, none of them worked but finally "changing the Z order of remote preview" resolved the issue. Thanks and regards, Murat ... View more

Hi Rach, The following recommendation fixed the issue. “Change the Z order of the remote preview to hide it in the background and when onSurfaceRenderingStarted is fired, change the Z order to make it viewable?” Thank you very much for your support. Best regards, Murat ... View more

Hi Rach, Do you have any updates on this? Do we have a Cisco defect ID on this? Thanks and regards, Murat ... View more

Hi Rach, We are looking forward to your good news. Thanks for your time and effort. Regards, Murat ... View more

Hi Brad, Thanks for the suggestion, I will try this. Regards, Murat ... View more

Hi David, I cannot attach here but If it is OK for you, I can share the project with you via email. Thanks and regards, Murat ... View more

Hi Rach, I will try this with a clean project one more time. You helped a lot, thank you very much for all your support and your time. Regards, Murat ... View more

Hi Rach, We added this control. Now, we are checking CalStatus.IN_CALL and then making the view visible. Actually, this improved the experience. Previously, green screen was showing during the ringing state. It was taking around 5-6 seconds. Now, we get rid the of green screen while ringing. The background is now black during screen. However, now green is shown only for a second (between the call is answered and the actual RTP media packets are received). Do you have any idea how we can improve more? Thanks and regards, Murat ... View more

Hi Rach, No, there is no improvement. It was same as before. Now, I made a few more tests. Previously, we were sending the calls to CVP or to auto-answer agents. That's why we were seeing the green window for a very short period. Now, I disabled auto-answer and tested again. So, it is much clearer. As soon as I click the call button, I see the green screen and if I don't answer the call on the agent side (it keeps ringing), I continue seeing the green screen. When the agent answers, then green screen disappears. Thanks and regards, Murat ... View more

Hi Rach, We tried this but unfortunately still the same. We are receiving the onSurfaceRenderingStarted event and we are checking if videoSurface == myRemoteSurface. However, again we are seeing the green background for a few seconds. When is the onSurfaceRenderingStarted event coming? Is it triggered by the SIP OK message or by the RTP packets coming? Thanks and regards, Murat ... View more

Hi Rach, I could not attach the file itself. It is little bit long but I am pasting the code of the class here. Thank you very much for your support. Regards, Murat ------------------------------------------------------------------------------------------------------------------------------------------------------------ public class MainActivity extends AppCompatActivity implements UCListener, VideoSurfaceListener {     private UC uc;     private Phone phone;     private RelativeLayout container;     private RelativeLayout remotePreviewContainer;     private VideoSurface remotePreview;     private RelativeLayout selfPreviewContainer;     private VideoSurface selfPreview;     private Button startStopButton;     private com.alicecallsbob.fcsdk.android.phone.Call activeCall;     @Override     protected void onCreate(Bundle savedInstanceState) {         super.onCreate(savedInstanceState);         container = new RelativeLayout(this);         setContentView(container);         encryptionTest();         remotePreviewContainer = new RelativeLayout(this);         remotePreviewContainer.setBackgroundColor(Color.BLACK);         remotePreviewContainer.setLayoutParams(new RelativeLayout.LayoutParams(ViewGroup.LayoutParams.MATCH_PARENT, ViewGroup.LayoutParams.MATCH_PARENT));         container.addView(remotePreviewContainer);         selfPreviewContainer = new RelativeLayout(this);         selfPreviewContainer.setBackgroundColor(Color.BLACK);         RelativeLayout.LayoutParams selfPreviewContainerParams = new RelativeLayout.LayoutParams(Utils.convertPx(80), Utils.convertPx(100));         selfPreviewContainerParams.addRule(RelativeLayout.ALIGN_PARENT_BOTTOM);         selfPreviewContainerParams.addRule(RelativeLayout.ALIGN_PARENT_RIGHT);         selfPreviewContainerParams.setMargins(0, 0, Utils.convertPx(10), Utils.convertPx(10));         selfPreviewContainer.setLayoutParams(selfPreviewContainerParams);         container.addView(selfPreviewContainer);         RelativeLayout.LayoutParams startStopLayoutParams = new RelativeLayout.LayoutParams(ViewGroup.LayoutParams.WRAP_CONTENT, ViewGroup.LayoutParams.WRAP_CONTENT);         startStopLayoutParams.addRule(RelativeLayout.ALIGN_PARENT_BOTTOM);         startStopLayoutParams.addRule(RelativeLayout.CENTER_HORIZONTAL);         startStopLayoutParams.setMargins(0, 0, 0, Utils.convertPx(10));         startStopButton = new Button(this);         startStopButton.setText("Start");         container.addView(startStopButton, startStopLayoutParams);         startStopButton.setOnClickListener(new View.OnClickListener() {             @Override             public void onClick(View view) {                 postToGetSessionId();             }         });         PermissionManager pm = PermissionManager.create(this);         pm.with(android.Manifest.permission.CAMERA, android.Manifest.permission.RECORD_AUDIO).request();         AudioManager audioManager = (AudioManager) getSystemService(Context.AUDIO_SERVICE);         audioManager.setMode(AudioManager.MODE_IN_COMMUNICATION);         audioManager.setSpeakerphoneOn(true);     }     private void postToGetSessionId(){         String postDataJSON =         "{\n" +         "  \"webAppId\": \"OdeaRemoteExpertProject\",\n" +         "  \"allowedOrigins\": [\"*\"],\n" +         "  \"urlSchemeDetails\": {\n" +         "      \"host\": \"remoteexpert.odeabank.com.tr\",\n" +         "      \"port\": \"443\",\n" +         "      \"secure\": true\n" +         "  },\n" +         "  \"voice\": {\n" +         "      \"username\": \"assist-m2v7r3jpb0jsk5j28ok4b5o4s\",\n" +         "      \"displayName\": \"An Anonymous User\",\n" +         "      \"domain\": \"10.224.60.211\"\n" +         "  },\n" +         "  \"uuiData\": \"deneme1\"\n" +         "};";         OkHttpClient httpClient = new OkHttpClient();         Request request = new Request.Builder()                 .url(" https://remoteexpert.odeabank.com.tr/gateway/sessions/session ")                 .post(RequestBody.create(MediaType.parse("application/json; charset=utf-8"), postDataJSON))                 .build();         httpClient.newCall(request).enqueue(new Callback() {             @Override             public void onFailure(Call call, IOException e) {                 Log.v("Error", "Error");             }             @Override             public void onResponse(Call call, Response response) throws IOException {                 Log.v("Response", response.toString());                 JSONObject responseData = null;                 try {                     responseData = new JSONObject(response.body().string());                     if (responseData != null) {                         final String sessionId = responseData.getString("sessionid");                         new Handler(Looper.getMainLooper()).post(new Runnable() {                             @Override                             public void run() {                                 startSession(sessionId);                             }                         });                     }                 } catch (JSONException e) {                     e.printStackTrace();                 }             }         });     }     private void startSession(String sessionId) {         uc = UCFactory.createUc(this, sessionId, this);         uc.setNetworkReachable(true);         uc.setTrustManager(new TrustAllCerts());         uc.setHostnameVerifier(new NullHostNameVerifier());         uc.startSession();         phone = uc.getPhone();         phone.addListener(new PhoneListener() {             @Override             public void onIncomingCall(com.alicecallsbob.fcsdk.android.phone.Call call) {             }             @Override             public void onCaptureSettingChange(PhoneVideoCaptureSetting phoneVideoCaptureSetting, int i) {             }             @Override             public void onLocalMediaStream() {             }         });         phone.setCamera(CAMERA_FACING_FRONT);         //phone.setVideoOrientation(Surface.ROTATION_0);         phone.setVideoOrientation(270);         phone.setPreferredCaptureResolution(PhoneVideoCaptureResolution.RESOLUTION_960x720);         remotePreview = phone.createVideoSurface(MainActivity.this, new Point(remotePreviewContainer.getWidth(), remotePreviewContainer.getHeight()), MainActivity.this);         remotePreviewContainer.addView(remotePreview);         remotePreviewContainer.setVisibility(View.GONE);         selfPreview = phone.createVideoSurface(MainActivity.this, new Point(selfPreviewContainer.getWidth(), selfPreviewContainer.getHeight()), MainActivity.this);         selfPreview.setZOrderOnTop(true);         selfPreviewContainer.addView(selfPreview);         phone.setPreviewView(selfPreview);     }     @Override     public void onSessionStarted() {         new Handler(Looper.getMainLooper()).post(new Runnable() {             @Override             public void run() {                 try {                     activeCall = phone.createCall("sip:80003@10.224.60.211", true, true, new CallListener() {                         @Override                         public void onDialFailed(com.alicecallsbob.fcsdk.android.phone.Call call, String s, CallStatus callStatus) {                         }                         @Override                         public void onCallFailed(com.alicecallsbob.fcsdk.android.phone.Call call, String s, CallStatus callStatus) {                         }                         @Override                         public void onMediaChangeRequested(com.alicecallsbob.fcsdk.android.phone.Call call, boolean b, boolean b1) {                         }                         @Override                         public void onStatusChanged(com.alicecallsbob.fcsdk.android.phone.Call call, CallStatus callStatus) {                         }                         @Override                         public void onStatusChanged(com.alicecallsbob.fcsdk.android.phone.Call call, CallStatusInfo callStatusInfo) {                         }                         @Override                         public void onRemoteDisplayNameChanged(com.alicecallsbob.fcsdk.android.phone.Call call, String s) {                         }                         @Override                         public void onRemoteMediaStream(com.alicecallsbob.fcsdk.android.phone.Call call) {                         }                         @Override                         public void onInboundQualityChanged(com.alicecallsbob.fcsdk.android.phone.Call call, int i) {                         }                         @Override                         public void onRemoteHeld(com.alicecallsbob.fcsdk.android.phone.Call call) {                         }                         @Override                         public void onRemoteUnheld(com.alicecallsbob.fcsdk.android.phone.Call call) {                         }                     });                     activeCall.setVideoView(remotePreview);                 } catch (CallCreationWithErrorException e) {                     e.printStackTrace();                 }             }         });     }     @Override     public void onSessionNotStarted() {     }     @Override     public void onSystemFailure() {     }     @Override     public void onConnectionLost() {     }     @Override     public void onConnectionRetry(int i, long l) {     }     @Override     public void onConnectionReestablished() {     }     @Override     public void onGenericError(String s, String s1) {     }     @Override     public void onFrameSizeChanged(int i, int i1, VideoSurface.Endpoint endpoint, VideoSurface videoSurface) {     }     @Override     public void onSurfaceRenderingStarted(VideoSurface videoSurface) {         new Handler(Looper.getMainLooper()).post(new Runnable() {             @Override             public void run() {                 remotePreviewContainer.setVisibility(View.VISIBLE);             }         });     }     private void encryptionTest() {         String userID = "************";         String password = "***************";         String encryptred = null;         try {             encryptred = EncryptionManager.encrypt(userID, password);             Log.v("EncryptionManager::encryptData", encryptred);         }         catch (Exception e) {             e.printStackTrace();         }         try {             String decrypted = EncryptionManager.decrypt(encryptred, password);             Log.v("EncryptionManager::decryptData", decrypted);         }         catch (Exception e) {             e.printStackTrace();         }     } } ------------------------------------------------------------------------------------------------------------------------------------------------------------ ... 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Hi Rach, The related code in the SDK is as follows: ----------------------------------------------------------------------------------------------------------------------------         @Override         public void onSurfaceRenderingStarted(VideoSurface videoSurface)         {             if (videoViews.contains(videoSurface))             {                 assignVideoSurfaceToCall(videoSurface);             }             if (listener != null)             {                 listener.onSurfaceRenderingStarted(videoSurface);             }         } ----------------------------------------------------------------------------------------------------------------------------          My customer's code is as follows: ----------------------------------------------------------------------------------------------------------------------------             public void onSurfaceRenderingStarted(VideoSurface videoSurface) {         new Handler(Looper.getMainLooper()).post(new Runnable() {             @Override             public void run() {                 remotePreviewContainer.setVisibility(View.VISIBLE);             }         }); ---------------------------------------------------------------------------------------------------------------------------- Do you see a problem with this code? Thanks and regards, Murat ... View more

Hi Rach, Do you mean the sample application coming with the SDK? Thanks and regards, Murat ... View more

Hi Rach, We tried but it did not work. Do you have a sample code snippet for this? Thanks and regards, Murat ... View more