Customer is looking at a co-browse only scenario where a customer has already called in via POTS and wants to initiate a co-browse.
This would be anonymous co-browsing then and ideally would like the customer to just show a numerical code the agent could then enter in the Finesse REM Expert Assist gadget.
It looks like this is possible on Android and iOS by not sending a destination parameter so that should be fine. Can someone confirm?
For WebRTC, the guide has some different wording - "It could be desirable for a session with neither audio nor video - perhaps when an agent is already in an audio/video CSDK call with a consumer, when it becomes advantageous to add co-browsing. Starting a 'no audio/video' session can be acheived using a session-id parameterwhen starting a session - a topic that will be covered in a subsequent lesson."
There's some example code in there around generating session-ids or corresponding them to an active call. Is it possible to just not enter a destination similar to iOS and Android rather than generating a session-id that won't be used?
Demo - Webex Video device Virtual Lamp integration
Show how easy it is to create a virtual lamp and integrate it with a Webex Video device or bot. Create your own lamp using the virtual lamp bot make it create a ...
Team,As I'm using a lot of virtual environments with PIPENV, it became harder to keep track of the environments that I have setup. And that was the reason to create this script which:
List all of your (pipenv) virtual environments
(view in My Videos)It is our pleasure to announce the finalists of the 2021 IT Blog Awards hosted by Cisco. These bloggers, vloggers and podcasters create amazing educational content worthy of recognition.
But who will we crown as our winners? I...
This is the sign you have been waiting for. It's the year YOU apply to become a Cisco Champion. As a Cisco Champion, you’ll:
Get early insights into new Cisco products and solutions
Receive access to Cisco’s engineering rock stars
12.6 ES03 release which has important updates for the VPN-Less feature has been released. The changes and configuration details can be found on the TechNote page for the release.
VPN-Less Finesse provides...