Spinning up a new REM 11.6 install.Customer is looking at a co-browse only scenario where a customer has already called in via POTS and wants to initiate a co-browse.This would be anonymous co-browsing then and ideally would like the customer to just...
I've got a separate cluster on 11.5 that was restored from 10.5 DRS.
I'm using the Message Shuttle tool to true-up the messages. Can use COBRAS as well if needed.
If a user deletes voicemail on the old cluster and then I run Message Shuttle/C...
So the full Calabrio One suite contains a feature to automatically pause screen/audio recordings when a credit card field is detected on the agent screen. Details- https://www.calabrio.com/blog/reducing-the-burden-of-pci-compliance-in-the-contact-ce...
Hey everyone,
Looking for a way in CMS to allow hosts or even just non-guests to mute others while not allowing guests joining in CMA or WebRTC to mute others.
I've got 2 separate callLegProfiles, but the only way I'm seeing to do this is to set ...
I'm trying to figure out the best way to do redundant LDAP Servers in CMS 2.3.
I tried creating 3 different LDAP Sources linked to 3 different LDAP Servers but this results in errors about duplicate users.
These are all the same LDAP source, just...
It looks like this works. disableSpeaker false disables the speaker for some reason.
voice register pool-type 8800
description Disable Speaker-phone
phoneload-support
reference-pooltype 8841
xml-config custom <disableSpeaker>false</disableSpeaker...
I haven't seen any way. I tried to find some old rollback documentation with no luck. The Android version on these was pretty old and probably pretty unusable in 2023.
