Brian Meade
Rising star
Rising star
Member since ‎11-01-2006
‎01-24-2024
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  • 764 Posts
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Spinning up a new REM 11.6 install.Customer is looking at a co-browse only scenario where a customer has already called in via POTS and wants to initiate a co-browse.This would be anonymous co-browsing then and ideally would like the customer to just...
  I've got a separate cluster on 11.5 that was restored from 10.5 DRS.    I'm using the Message Shuttle tool to true-up the messages.  Can use COBRAS as well if needed.   If a user deletes voicemail on the old cluster and then I run Message Shuttle/C...
So the full Calabrio One suite contains a feature to automatically pause screen/audio recordings when a credit card field is detected on the agent screen.  Details- https://www.calabrio.com/blog/reducing-the-burden-of-pci-compliance-in-the-contact-ce...
Hey everyone,   Looking for a way in CMS to allow hosts or even just non-guests to mute others while not allowing guests joining in CMA or WebRTC to mute others.   I've got 2 separate callLegProfiles, but the only way I'm seeing to do this is to set ...
I'm trying to figure out the best way to do redundant LDAP Servers in CMS 2.3.   I tried creating 3 different LDAP Sources linked to 3 different LDAP Servers but this results in errors about duplicate users.   These are all the same LDAP source, just...
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Member Since ‎11-01-2006 02:10 PM
Date Last Visited ‎01-24-2024 12:08 AM
Posts 764
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