Audio and Video Endpoints

Jabber Issue

Can anyone please tell me what's this error in Jabber . a warning message: impossible to modify connection information while calling.

Jabber Bot SDK - make direct_mention detection case-insesitive

Hi,during my trials to get the BOT SDK up and running and creating some Bots I was facing the problem that the Bot didn't act on @BotName (direct_mention) in a group-chat.During the debugging I found the cause to be the case sensitive search for the ...

Separating (dual screen) a V&V call window and the co-browse window

How can I use API of separate (dual screen) V&V call windows which made from the Advanced SDK and the co-browse windows via the Expert Assist SDK. reference example kiosk fromhttp://www.lcdadvertising-display.com/sale-7836544-dual-screen-ticket-vend...

Crash issue using latest REM android SDK ES10(11.6.1)

I have integrated the latest REM android SDK ES10(Remote Expert Mobile Advanced and Expert Assist SDK for Android 11.6.1.10000-7-ES10.zip )(fusionclient-android-sdk3.2.2.2.1.jar) for our existing product which is working fine with older SDK(fusioncli...

Resolved! Cisco Jabber bots (audio quality)

Hi guys, I would like to verify if Cisco has some kind of mechanism for auto audio voice test sound, like Skype that has some kind of robot for that. We can talk with this ‘robot’ and we can hear a feedback/record back to conclude that the audio/h...

Co-Browse Only

Spinning up a new REM 11.6 install.Customer is looking at a co-browse only scenario where a customer has already called in via POTS and wants to initiate a co-browse.This would be anonymous co-browsing then and ideally would like the customer to just...

finesse_assist_gadget.war file?

How can I obtain REM 11.6 finesse_assist_gadget.war file for the purpose of building a custom REM gadget?

Load assist collaboration video within app instead of popup window using REM CSDK

Hi, I have integrated REM CSDK in my reactjs application. on calling startSupport method it opens up new popupwindow. Is it possible to load the assist video within app instead of new window?

Jabber OnTelephonyConversationStateChanged Conversation Id Global ID

Hi Folks! I'm playing around with building a plug-in for Jabber but the key thing I need is a useful call identifier. The OnTelephonyConversationStateChangedfunction returns a "Conversation Id" but I'm not really clear what that represents, it do...

Java script errors in chrome while loading Jabber Guest Web widget

Hi, I am integrating jabber guest web sdk in my application. I using the steps mentioned in the dev net portal.The widget loads and I am able to call a device on cucm but I see the following java script errors in the chrome web browser console.208 TA...

Resolved! REM IOS undefined symbol for architecture arm64

I tried to use REM advanced sdk for iOS 11.6 ES 8 But when I replaced the old 11.5 sdk and compile the app xcode shows this error Ld /Users/msi/Library/Developer/Xcode/DerivedData/REMDanamon-frtdfcaplqqfnpeenyzvoneiubsi/Build/Intermediates.noindex/RE...

cisco Sx 20 bluring video pixlated and tearing during a call inside my lan

Cisco Sx20 blurring video is pixel and tearing during a call inside my LAN when make a call inside my LAN between sx20 and dx70 it isn't working well although a call between 2 dx70 is working very well and clear inside LAN and wan , i have disable op...