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Please note that Remote Expert Mobile announced end-of-life and support will end on February 28, 2022.
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Rising star

Co-Browse Only

Spinning up a new REM 11.6 install.

Customer is looking at a co-browse only scenario where a customer has already called in via POTS and wants to initiate a co-browse.

This would be anonymous co-browsing then and ideally would like the customer to just show a numerical code the agent could then enter in the Finesse REM Expert Assist gadget.

It looks like this is possible on Android and iOS by not sending a destination parameter so that should be fine.  Can someone confirm?

For WebRTC, the guide has some different wording - "It could be desirable for a session with neither audio nor video - perhaps when an agent is already in an audio/video CSDK call with a consumer, when it becomes advantageous to add co-browsing. Starting a 'no audio/video' session can be acheived using a session-id parameter when starting a session - a topic that will be covered in a subsequent lesson."


There's some example code in there around generating session-ids or corresponding them to an active call.  Is it possible to just not enter a destination similar to iOS and Android rather than generating a session-id that won't be used?

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Beginner

Yes that is possible using the short code API as outlined in the 

Escalating a Call to Include Co-browse sections for mobile. 

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