Problems embedding Jabber Guest Widget in Google Chrome - Page 2

dmcsweeney1 · ‎05-18-2015

Hi-

I'm having trouble embedding a very simple Jabber Guest Widget in an HTML file for Google Chrome for MAC. The same HTML code works without any problems in Firefox and Safari. Here is the code:

<!DOCTYPE html>

<div>

</iframe>

</div>

</html>

With the other browsers, I see my local video window as expected and when I press the call button the call goes through normally.

With Chrome, I see no local video in the widget, but the call button does appear. When I press the call button, the call goes through, however there is no video rendered in the widget.

When I select "Inspect Element" in the Chrome window, I am seeing what appears to be an initialization problem in the Cisco Jabber Guest Extension for Chrome as shown in the screenshot of the console window: It appears to be constantly in the state of "Sending initialize to parent". This goes on until I close the window.

If I open the widget in a new window instead, I see the local video as expected and the video renders properly when in the call.

Here is the version information about the Jabber Guest Environment. Any suggestions?

Cisco Jabber Guest: main_10.5.3.115

Cisco Jabber Guest Add-on: 10.5.3.73

Cisco Jabber Guest Extension (for Chrome) 10.5.3.11

npetrele · ‎05-29-2015

Well, that is a puzzler, isn't it? Same versions, but not working properly on the Mac. Unfortunately, I don't have a Mac to test it with, so I'll have to check with the engineers on this.

Also, this shouldn't make any difference, but just so I have all the correct information, I assume you're using 64-bit Windows and 64-bit Chrome on Windows?

cbattle · ‎05-29-2015

Yes, I have 64-bit Windows but I'm running a 32-bit version of Chrome.

Corinne

npetrele · ‎05-29-2015

Hi Corinne,

Can you try it with the 64-bit version of Chrome?

Here's my reasoning: If it works with 64-bit Chrome for Windows, then it's likely to be a problem with Chrome/Mac or the Chrome plugin/addon for the Mac. If it doesn't work with 64-bit Chrome for Windows, then it's likely tied to 64-bit Chrome or the plugin/addon handling of 64-bit Chrome.

Thanks

npetrele · ‎05-29-2015

One more thing -- Adrienne, our team leader, found this:

NPAPI plugins don't work on Chrome version 42 and higher - Chrome Help

Included in that link are instructions for enabling NPAPI plugins until Chrome 45. It's not an ideal solution, but it might help in the meantime.

dmcsweeney1 · ‎05-29-2015

Thanks for the tip. Unfortunately, I followed the instructions and had the same results. And since there has been so much back and forth since my first posting, I want to be clear on the symptoms.

Embedding the widget on Chrome shows no local video before placing the call and no remote video once in the call. If I launch it in a new window, it works as expected.

In the case where it doesn’t work, when I click on “Inspect Element” - we’re in a continuous loop where the console prints out line 18 of content_widget.js “Sending initialize to parent” about once a second.

So something is stuck, because in the case where it does succeed, that console printout only occurs once.

npetrele · ‎05-29-2015

Also, since all things seem equal except the platform, you might want to check with Google support, too. This may be a Chrome for the Mac problem.