RE Mobile Configuring a UC Deployment end user Login

[gppark0317]

Hi. all

I'm trying to login in REM UC Deployment, but I don't login.

Are there any misconfigurations?

Configure each Agent with a phone and user create as follows:

(http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/remote_expert_mobile/remote_expert_mobile_1151/installation/guide/cisco-remote-expert-mobile-install-config-1151.pdf)

Configuration Guide 59.Page as follows:

1. Set up the agents in CUCM administration as "End Users".

       - The user id should match the remote destination name below (for example, 8000).

         This is because the user id and password are used to log in to the REM Expert Agent Console and the agent only receives calls that match this user id.

      - The user must be assigned the role "Standard CCM End User"

<My Config>

User Management -> End User -> Add New (User ID : 8000, password :8000)

2. Configure each Agent with a phone as follows:

   - Phone type : CTI Remote device

   - Remote destination : Unique number (for example, 8000) with the extend and connect option checked

   - Line/directory number : Unique number (for example, 9000)

<My Config>

Device -> Phone -> Add New

Type : CTI Remote device

Owner User ID : 8000

Remote Destination Number : 9000(Enable Extend and Connect : Check)

3. Direct Extend and Connect calls to the REAS server:
   - Create a SIP trunk for the REAS cluster. Add a destination to this trunk for each REAS server in the cluster.
   - Add a route pattern (for example, 80XX) which uses the REAS trunk above.

<My Config>

Name : REAS_10.0.9.99

Pattern : 80XX

4. On the REM side, the following configuration is required. Log into the RE Mobile Web Administration Console

https://<Cluster IP or FQDN>:8443/web_plugin_framework/webcontroller using the credentials you configured when you ran the setup.sh script.

     a. Configure the "Gateway > General Administration > Outbound SIP Server" to be "sip:<IP address of CUBE, or CUCM for CCX and UC deployments>

     b. Configure the "Agent Consoles > Agent Consoles Administration"

     c. Call Manager Servers: https://<IP address and port of CUCM>

<My Config>

CUCM : 10.0.8.179

Username : administrator

passowrd :

4. Testing the UC Integration
   

   Ensure an agent is logged in to the Agent Console.

   https://<Cluster IP or FQDN>:8443/expertassist/agent
   Enter the credentials of an end user with the “Standard CCM End Users” role
   You should now be logged in as an agent
   <My config>
   https://10.0.9.99:8443/expertassist/agent

          Username : 8000 ( Avobe Created end user )

          password : 8000

[rdavies1]

Hi Kwang.

Sorry for the delay in replying to you.

Looking at your configuration you seem to be missing the port on your 'Call Manager' Configuration on step 6.

you need to add the port at the end of the configuration for what you access it on, e.g

https://<call_manager_ip>:<port>

This should then let you log in.

Let us know how you get on.

Cheers,

Rach D