04-13-2018 12:32 AM
i Team,why REM's CSDK agent cannot call CSDK agent or jabber, can you share configuration document?
topological:
CSDK agent <---->REM(192.168.5.3) <---->CUCM(192.168.3.3) <---->expressway(192.168.3.7) <----->jabber agent
web CSDK agent 1001 call jabber 2033
issue:
jabber 2033 cannot call web CSDK agent 1001
web CSDK agent 1001 cannot call CSDK agent 1002
04-16-2018 07:34 AM
Hi LiHua Chen.
Can you confirm if you have installed the CSDK sample app on your REM box?
https://support.cafex.com/hc/en-us/articles/115004667725-Sample-CSDK-App-Deployment-on-REM
Cheers,
Rach D
04-16-2018 11:46 PM
yes, I have installed the CSDK sample app on my REM box. I can used the CSDK sample app call jabber 2033.
but jabber 2033 and CSDK sample app 1001 cannot call CSDK sample app 1002
04-17-2018 01:04 AM
I find porblem,see the image。number 10XX is REM user,18105 is CMS space,number 20XX is jabber。
csdksample-db.xml
<name>user3</name>
<password></password>
<inboundCallingEnabled>true</inboundCallingEnabled>
<outboundDestinationPattern>all</outboundDestinationPattern>
<sipUser>1003</sipUser>
<sipDisplayName>User3</sipDisplayName>
<sipDomain>reas.xxx.cn</sipDomain>
use domain,1003@reas.xxx.cn can call 1004 2033(jabber) can call 1003 see image 5
but 1003@reas.xxx.cn cannot call 2033, REM add 2033@reas.xxx.cn, it not have see image 2 and 5
<name>user5</name>
<password></password>
<inboundCallingEnabled>true</inboundCallingEnabled>
<outboundDestinationPattern>all</outboundDestinationPattern>
<sipUser>1005</sipUser>
<sipDisplayName>User5</sipDisplayName>
<sipDomain>192.168.3.3</sipDomain>
used ip 1005@192.168.3.3 can all 18105 1005@192.168.3.3 can all 2032 see image 1
but 2032 cannot call 1005@192.168.3.3
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