REM web standard SDK is not connecting.

[samirshah1187]

I am trying to connect to REAS server from REM web standard SDK but it's not connecting. I am using Android/iOS it's working from mobile app but for web it's not working.

I am following below steps in web:

1. Added assist.js file in html page.

2. generating sessionid.

3. using startSupport function of AssistSDK.

     AssistSDK.startSupport({destination : 'sip:xx@xxxxxx', sessionToken: sessionid});

I see Expert Assist waiting screen and connecting modal popup but not able to connect.

I am hosting assist.js from my local environment.

Can someone tell me step by step process in order to make it work in web.

Thanks,

Samir

[neetagup]

Hi Samir,

As you can see on console window your app is failing to load some js files which are loaded by assist SDK to make voice and video call. It is recommended that you refer to SDK js files from server instead hosting locally, so instead bundling assist.js locally, please include it directly from server.  see example below:

<script src='https://<REAS address>:8443/assistserver/sdk/web/consumer/assist.js'/>

I hope it helps.

Regards

Neeta