Remote expert Mobile Android failed to create call from UCListener::onSessionStarted() callback.

[ajimenez2]

Hi.

I've been trying to create an Android application with Remote Expert Mobile SDK, when I the app calls the startSupport() function I get this error:

I've followed the steps of the developer tutorials. Can anyone help me with this? thanks in advance

[robdoyle]

Hi Andres,

Looks like an issue getting the camera.

What version of the SDK are you using?

How many cameras does the device have?

Can you share the full logs?

Regards,

Rob