cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Please note that Remote Expert Mobile announced end-of-life and support will end on February 28, 2022.
243
Views
0
Helpful
1
Replies
Highlighted
Cisco Employee

Remote Mobile Mobile 10.6(1) with HCS-CC 10.6(1)

Hi team,

I'm hoping you can advise us here in reference to what SKU’s should be used with Remote Expert Mobile 10.6(1) when being deployed with HCS-CC 10.6

I believe that Remote Expert Mobile 10.6(1) is now supported with HCS-CC 10.6, as shown in the following documents:

https://communities.cisco.com/docs/DOC-59117

Remote Expert Mobile SE Presentation

https://communities.cisco.com/docs/DOC-59098

HCS-CC 10.6 - Slide 18

The latest CCBU (CBABU) Ordering Guide includes Remote Expert Mobile SKU’s but only for CCX and CCE:

http://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/unified-contact-center-express/ordering-guide-c78-331727.pdf

If a Service Provider (SP) is deploying Remote Expert Mobile 10.6(1) with HCS-CC 10.6 please can you advise what RE-M SKU’s should be used?

Should the SP use the CCE RE-M SKU’s?

Can these licenses be transferred between customers?

Regards,

Jon

Everyone's tags (6)
1 ACCEPTED SOLUTION

Accepted Solutions
Contributor

Re: Remote Mobile Mobile 10.6(1) with HCS-CC 10.6(1)

HI,

Yes please use CCE SKUs for HCS-CC. The RE Mobile lic are based on concurrent session.

Thanks!

1 REPLY 1
Contributor

Re: Remote Mobile Mobile 10.6(1) with HCS-CC 10.6(1)

HI,

Yes please use CCE SKUs for HCS-CC. The RE Mobile lic are based on concurrent session.

Thanks!

CreatePlease to create content
Content for Community-Ad
July's Community Spotlight Awards
This widget could not be displayed.