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Remote Mobile Mobile 10.6(1) with HCS-CC 10.6(1)

jatkinso
Cisco Employee
Cisco Employee

Hi team,

I'm hoping you can advise us here in reference to what SKU’s should be used with Remote Expert Mobile 10.6(1) when being deployed with HCS-CC 10.6

I believe that Remote Expert Mobile 10.6(1) is now supported with HCS-CC 10.6, as shown in the following documents:

https://communities.cisco.com/docs/DOC-59117

Remote Expert Mobile SE Presentation

https://communities.cisco.com/docs/DOC-59098

HCS-CC 10.6 - Slide 18

The latest CCBU (CBABU) Ordering Guide includes Remote Expert Mobile SKU’s but only for CCX and CCE:

http://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/unified-contact-center-express/ordering-guide-c78-331727.pdf

If a Service Provider (SP) is deploying Remote Expert Mobile 10.6(1) with HCS-CC 10.6 please can you advise what RE-M SKU’s should be used?

Should the SP use the CCE RE-M SKU’s?

Can these licenses be transferred between customers?

Regards,

Jon

1 Accepted Solution

Accepted Solutions

rugupta
Level 5
Level 5

HI,

Yes please use CCE SKUs for HCS-CC. The RE Mobile lic are based on concurrent session.

Thanks!

View solution in original post

1 Reply 1

rugupta
Level 5
Level 5

HI,

Yes please use CCE SKUs for HCS-CC. The RE Mobile lic are based on concurrent session.

Thanks!

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