video and preview views rendering green

[Murat Demirel]

Hi team,

Below is the sentence from the Advanced CSDK Developer's Guide:

"When there is no video stream being sent or received, the video view and preview view renders a full frame of green. Only when streaming does video appear."

It seems this green screen is by design. However, I wanted to ask whether there is a way to change this?

Thanks and regards,

Murat

[Murat Demirel]

Hi Rach,

We are looking forward to your good news. Thanks for your time and effort.

Regards,

Murat

[caohuyvan]

Hi Rach

Thank for your investigate. we got other issue with IOS, When setup call, the video frame display black screen (about 2 sec) before displayed agent video, can we change this background to other color or picture?

Regards

Van.

[rdavies1]

Hi Van.

Thank you for reaching out. Would it be possible for you to open a new thread for this so we can track it separately to help other customers in the future?

If you could specify your call flow too in the new ticket that would be great.

Cheers,

Rach D

[Murat Demirel]

Hi Rach,

Do you have any updates on this? Do we have a Cisco defect ID on this?

Thanks and regards,

Murat

[rdavies1]

Hi Murat.

This is not something I could tell you, you'll have to follow up on the ticket you created back with my team.

Cheers,

Rach D

[Murat Demirel]

Hi Rach,

The following recommendation fixed the issue.

“Change the Z order of the remote preview to hide it in the background and when onSurfaceRenderingStarted is fired, change the Z order to make it viewable?”

Thank you very much for your support.

Best regards,

Murat

[rdavies1]

Thank you for your reply Murat, that's great news!

Thank you for the update, you're more than welcome.

Cheers,

Rach D

[Murat Demirel]

Hi Rob,

We tried several different things, none of them worked but finally "changing the Z order of remote preview" resolved the issue.

Thanks and regards,

Murat