09-19-2014 04:25 AM
I want to develop a suite of recording software based on BIB mode,but I have some questions as followed:
1.Is it wether need CTI connection eastablished by TAPI between CUCM and recording server ?
2. Which message need be sended to CUCM by recording server after CUCM sended Invite message to recording server?
3. How do recording server get the end status when the current session finished?will CUCM send message to recording server to notify the session finished?
4. Is it only RTP stream between the agent phone and recording server?not include signaling message?
Thanks!
Wii Lew
09-26-2014 03:30 AM
Hi Wii,
1.Is it wether need CTI connection eastablished by TAPI between CUCM and recording server ?
Ans) Its only for Monitoring - Computer Telephony Integration (CTI) provides the ability for applications to monitor calls on a per-call basis. Cisco defines the monitor target as the party that is monitored and the monitor initiator as the monitoring party.
The Cisco Zephyr recorder provides a basic and powerful recording capability and does not rely on CTI to obtain the far-end information.
2. Which message need be sended to CUCM by recording server after CUCM sended Invite message to recording server?
Ans) Cisco Unified Communications Manager sends both the agent (near-end) and customer (far-end) call information to the recorder via SIP messages. Messages travel through the SIP trunk. (Prior to this enhancement, only the near-end information was sent via SIP messages; retrieval of the far-end information required a CTI connection to Cisco Unified Communications Manager.
3. How do recording server get the end status when the current session finished?will CUCM send message to recording server to notify the session finished?
4. Is it only RTP stream between the agent phone and recording server?not include signaling message?
Eventhough its related to cucm6.x the data in the document is relevant to recording.
Request to refer Silent Monitoring and Recording Using Cisco Unified Communications Manager - Cisco for the answer to the above two questions.
Thanks and Regards,
Geevarghese
09-26-2014 07:30 PM
Hi, Geevarghese
So great!thank you very very….much!!!
Best regards
Wii Lew
发件人: gcheria
发送时间: 2014年9月26日 18:30
收件人: Wii Lew
主题: Re: - About recording software based on BIB mode
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About recording software based on BIB mode
reply from gcheria <https://communities.cisco.com/people/gcheria> in Developer > Collaboration > Call Control > UC Manager SIP - View the full discussion <https://communities.cisco.com/message/165031#165031>
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