Call Control

I see that CUCM 9.0 has AddAnnouncement under the announcement API.​It would simplify custom announcements for native call queueing greatly if we could leverage this in a script - adding customer announcements via the guy is rather painful since you ...

We are trying to apply a normalization script that removes all but the last Diversion header.  The problem is that our DH's contain "Lastname, Firstname" in them and that is screwing up the script.  How do I ignore the " and the , in the DH so I end ...

Hi AllI'm new in scipt and have problem about b-acd from Cme with b-acd scrip not hunt  everything OK . but I need to use tod scrip refer from(https://developer.cisco.com/site/collaboration/call-control/voice-gateway/documentation/) it work. I try to...

Hello,A customer with our call recording solution has UCM 9.2 UCCX 10.5UCM 9.2 UCCX 10.5.  The customer would like to tag each call recording with the call's queue/skill.Is this provided by TAPI?Thank you

Hi,I have a 3rd-party application which communicates to UCCX 8.5 via the CTI Protocol.  This has been previously developed, and is working successfully.As part of this, it creates a socket connection to UCCX.  I've been looking through the docs (CTI ...

Hi,My CUCM version  is 8.6.2.Our customer has same DN on device and EM device profile with different partition e.g. PAR1 on device and PAR2 in device profile for EM login.We have created one monitoring CSS (Monitor_CSS) which has both partition PAR1 ...

Hi,I have CVP stand alone set-up(voice+vxml gw & CVP call+vxml server) along with Avaya ACD. I need to know the can Cisco Voice G/w pass CTI data(i.e. data entered on vxml application) to Avaya ACD along with ani & dnis info?Please note Cisco Voice G...

Hi,Our Cisco Jabber for Windows - Softphone versions are 9.2.3 and CUCM version is 9.1.What kind of event will be received by JTAPI application for login and logout from Cisco Jabber client? Will it be same as extension mobility login/logout events? ...