Hi,
I am trying to implement Agent Greeting Feature using JTAPI with UCCX by using CiscoTerminalConnection.addMediaStream(IVR, AgentExtension); The IVR parameter is UCCX Trigger Directory Number; which trigged IVR Application to play pre-recorded prompt.
The JTAPI Application works fine but I have a problem with IVR Application. The pre-recorded prompt is not played as expected but play the error prompt. The call was aborted with this error at Accept Step:
I have generated RTMT log from UCCX and found this error on MIVR/stderr.log
java.lang.NullPointerException
at com.cisco.wf.subsystems.rmcm.jtapi.JtapiRIMgr.getAllDevicesForCall(JtapiRIMgr.java:1017)
at com.cisco.wf.subsystems.ctiserver.msgs.CTIMgrCallEventMsg.addRemasksForCall(CTIMgrCallEventMsg.java:209)
at com.cisco.wf.subsystems.ctiserver.msgs.CTIMgrCallEventMsg.setCallRemasks(CTIMgrCallEventMsg.java:181)
at com.cisco.wf.subsystems.ctiserver.msgs.CTIMgrCallEventMsg.setCallRemasks(CTIMgrCallEventMsg.java:118)
at com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler.processContactDisconnected(CRACTIEventHandler.java:2486)
at com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler.contactDisconnected(CRACTIEventHandler.java:1183)
at com.cisco.wf.subsystems.events.ContactEvent.dispatchEvent(ContactEvent.java:283)
at com.cisco.event.AbstractEventQueue$Item.dispatch(AbstractEventQueue.java:706)
at com.cisco.event.AbstractEventQueue$DispatchRunnable.dispatchNextEvent(AbstractEventQueue.java:934)
at com.cisco.event.AbstractEventQueue$DispatchRunnable.run(AbstractEventQueue.java:951)
at java.lang.Thread.run(Thread.java:745)
and found this error on MIVR/Cisco001MIVR055.log
%MIVR-ENG-7-UNK:com.cisco.channel.ChannelExecutionException: Contact id: 17, Channel id: 0, Reason: UNCAUGHT_EXCEPTION, CallID:17 MediaId:12352/1 Task:27000000019, answer failed to get ack events, timeout: 5000; nested exception is:
com.cisco.wfapi.WFExecutionException: CallID:17 MediaId:12352/1 Task:27000000019, answer failed to get ack events, timeout: 5000
at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.accept(TAPIPortGroup.java:3149)
at com.cisco.wf.steps.ivr.AcceptStep.execute(AcceptStep.java:133)
at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415)
at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588)
at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
nested stack trace is:
com.cisco.wfapi.WFExecutionException: CallID:17 MediaId:12352/1 Task:27000000019, answer failed to get ack events, timeout: 5000
at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.answer(TAPIPortGroup.java:13605)
at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.accept(TAPIPortGroup.java:3143)
at com.cisco.wf.steps.ivr.AcceptStep.execute(AcceptStep.java:133)
at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415)
at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588)
at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
What am I doing wrong and is there anyway to fix this problem.
I also attached MIVR log as well.
The CUCM version is 10.5.2.13900-12 and UCCX version is 11.0.1.10000-75.
Regards,
Rasik
