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Cannot connect to provider, reason 4, java.lang.NullPointerException

Hi All,

Any ideas why JTAPI cannot connect to provider:

28: Jan 17 11:25:15.627 EST %JTAPI-PROTOCOL-7-UNK:(P1-10.40.95.53) [main] sending: com.cisco.cti.protocol.ProviderInitRequest {

  sequenceNumber  = 0

  provider        = 10.40.95.53

  qbeClientVerion = Cisco JTAPI 10.5(2.10000)-3 Release

  applicationID   = T-Server

  pluginName      = CiscoJTAPI

  }

29: Jan 17 11:25:15.628 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread starting up...

30: Jan 17 11:25:15.638 EST %JTAPI-PROTOCOL-7-UNK:(P1-10.40.95.53) received Response: com.cisco.cti.protocol.ProviderInitResponse {

  sequenceNumber = 0

  result         = 0

  providerInfo   = 10.5.2.13037-1.i386

  pluginVersion  = 10.5.2.10000-3.i386

  pluginLocation = http://10.40.95.53/plugins/

  providerID     = 33554474

  nonce          = fe6f7332-0ecb-4c2a-99d6-2767f0d9d06e

  certificate    = 963@[30,82,03,BF,30,82,02,A7,A0,03,02,01,02,02,10,69,A6,E4,57,1B,45,FF,63,C0,D2,B0,A8,52,26,C8,78,30,0D,06,09,2A,86,48,86,F7,0D,01,01,05,05,00,30,6F,31,0B,30,09,06,03,55,04,06,13,02,55,53,31,17,30,15,06,03,55,04,0A,0C,0E,43,69,74,69,67,72,6F,75,70,20,49,6E,63,2E,31,0F,30,0D,06,03,55,04,0B,0C,06,31,35,38,31,34,37,31,18,30,16,06,03,55,04,03,0C,0F,56,4D,2D,43,43,43,4D,31,2D,43,43,4D,53,31,30,31,0B,30,09,06,03,55,04,08,0C,02,57,41,31,0F,30,0D,06,03,55,04,07,0C,06,57,61,72,72,65,6E,30,1E,17,0D,31,36,31,31,31,36,31,36,31,30,35,32,5A,17,0D,32,31,31,31,31,35,31,36,31,30,35,31,5A,30,6F,31,0B,30,09,06,03,55,04,06,13,02,55,53,31,17,30,15,06,03,55,04,0A,0C,0E,43,69,74,69,67,72,6F,75,70,20,49,6E,63,2E,31,0F,30,0D,06,03,55,04,0B,0C,06,31,35,38,31,34,37,31,18,30,16,06,03,55,04,03,0C,0F,56,4D,2D,43,43,43,4D,31,2D,43,43,4D,53,31,30,31,0B,30,09,06,03,55,04,08,0C,02,57,41,31,0F,30,0D,06,03,55,04,07,0C,06,57,61,72,72,65,6E,30,82,01,22,30,0D,06,09,2A,86,48,86,F7,0D,01,01,01,05,00,03,82,01,0F,00,30,82,01,0A,02,82,01,01,00,AB,7F,94,B4,DD,1F,2D,80,69,83,3E,28,5A,8A,5D,3D,84,07,95,A0,85,F7,B0,E1,9E,FF,6F,C7,CB,7F,20,1B,13,67,A9,00,6C,94,CA,39,31,0C,58,8F,50,31,B6,8F,BD,2A,EB,7D,A3,A4,6B,9F,73,14,34,A7,97,19,63,87,BD,8C,C0,82,2F,21,EC,C7,B2,58,56,74,5B,9E,CB,41,A5,8B,66,EB,C3,A6,46,AF,CA,4A,3D,57,05,1E,77,71,82,B6,2F,CD,66,74,71,01,62,DF,20,E4,E3,8C,A4,FA,13,36,69,53,AD,D1,A8,E6,86,A9,54,84,2C,C2,C7,BD,7F,48,7D,D7,09,A5,35,29,22,86,BA,C1,9E,DA,2B,D0,15,21,DF,99,8B,0B,91,25,58,65,A7,DA,CA,E9,6D,F8,99,D4,6C,DB,DC,97,44,F9,F7,54,B8,D8,83,F3,04,C9,42,DA,2E,9D,56,E7,3D,BD,43,39,3E,EC,40,89,E0,70,0A,BD,AC,77,36,9F,F7,0B,B3,04,51,C6,59,98,91,51,66,C3,B0,EE,97,14,DE,86,13,0A,2F,ED,7C,65,C4,EE,B6,17,BC,DF,9B,B2,CA,81,29,5B,75,14,0A,3F,25,D9,7A,0F,0C,FA,BA,FA,27,74,8A,9D,65,6D,44,46,1E,57,02,03,01,00,01,A3,57,30,55,30,0B,06,03,55,1D,0F,04,04,03,02,02,BC,30,27,06,03,55,1D,25,04,20,30,1E,06,08,2B,06,01,05,05,07,03,01,06,08,2B,06,01,05,05,07,03,02,06,08,2B,06,01,05,05,07,03,05,30,1D,06,03,55,1D,0E,04,16,04,14,C7,3F,2D,6E,63,B5,55,1C,5D,C8,2A,70,04,2F,8F,6E,67,E6,50,76,30,0D,06,09,2A,86,48,86,F7,0D,01,01,05,05,00,03,82,01,01,00,24,BE,76,8F,12,B5,E9,B6,65,31,11,BC,85,3A,A0,FB,46,70,B0,88,6C,82,C4,10,65,B9,BF,D3,0C,D9,55,19,83,65,0F,EB,C7,A9,18,57,89,2F,E2,EF,B7,BA,59,00,A1,3F,A6,78,D6,05,72,4F,10,68,49,40,3B,93,6B,2F,05,DA,B0,59,3D,EA,36,FC,DE,9F,B0,26,06,98,63,81,96,EE,6F,38,DC,9A,50,BD,0F,66,72,77,2D,E8,4A,F1,66,C7,E7,4E,73,07,39,5A,49,3C,C7,C7,4F,88,02,20,6E,E1,32,64,E0,94,26,DE,5B,35,61,1F,E2,42,73,6F,3B,BC,09,87,01,9E,DA,C7,01,88,D2,9B,78,81,6C,B9,7A,0C,F2,C3,90,0F,41,9E,A4,46,25,24,9E,60,00,8B,89,90,9C,A2,C4,76,39,AD,7B,20,06,67,BF,EA,B0,9C,45,30,56,6A,AA,68,0B,63,80,B1,B2,04,E6,73,F8,FC,36,B3,4D,C2,4A,E9,6A,4E,BE,36,9D,23,07,B4,77,7B,95,26,4F,5B,90,01,C6,6E,2B,21,13,95,82,DE,41,B4,42,56,B6,77,32,9D,51,71,BB,60,90,94,3F,2C,FE,FE,59,EE,C9,F6,6D,B7,87,EE,60,DA,72,33,87,20,7F,AA]

  }

31: Jan 17 11:25:15.651 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) Provider.info(Entering encryptText)

32: Jan 17 11:25:16.079 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) Provider.info(Exiting encryptText)

33: Jan 17 11:25:16.079 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) Provider.info(Entering encryptText (Asym) function ====>)

34: Jan 17 11:25:20.642 EST %JTAPI-PROTOCOL-7-UNK:(P1-10.40.95.53) received Event: com.cisco.cti.protocol.ProviderClosedEvent {

  eventSequence = 0

  reason        = 4

  }

35: Jan 17 11:25:20.642 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) EventThread: queuing com.cisco.cti.protocol.ProviderClosedEvent

36: Jan 17 11:25:20.642 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) EventThread handling event com.cisco.cti.protocol.ProviderClosedEvent[0]

37: Jan 17 11:25:20.643 EST %JTAPI-PROTOCOL-7-UNK:(P1-10.40.95.53) Received ProviderClosedEvent

38: Jan 17 11:25:20.646 EST %JTAPI-PROTOCOL-7-UNK:(P1-10.40.95.53) received Event: com.cisco.cti.protocol.ProviderOutOfServiceEvent {

  eventSequence                 = 1

  PROVIDER_OUT_OF_SERVICE_EVENT = 200

  }

39: Jan 17 11:25:20.646 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) EventThread: queuing com.cisco.cti.protocol.ProviderOutOfServiceEvent

40: Jan 17 11:25:20.646 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread: shutting down

41: Jan 17 11:25:20.648 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread: waiting for exit

42: Jan 17 11:25:20.650 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) ReceiveThread: caught java.net.SocketException: Socket closed

43: Jan 17 11:25:20.651 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread: exiting

44: Jan 17 11:25:20.651 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread: notifying handler of demise

45: Jan 17 11:25:20.652 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) ReceiveThread: finished shutting down

46: Jan 17 11:25:20.652 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) EventThread: shutting down

47: Jan 17 11:25:20.652 EST %JTAPI-MISC-7-UNK:(P1-10.40.95.53) EventThread: finished shutting down

48: Jan 17 11:25:20.652 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) EventThread handling event com.cisco.cti.protocol.ProviderOutOfServiceEvent[1]

49: Jan 17 11:25:20.657 EST %JTAPI-CTIIMPL-7-UNK:(P1-10.40.95.53) caught java.lang.NullPointerException

java.lang.NullPointerException

  at com.cisco.cti.client.implementation.Provider.EnumerateDevices(CTQF)

  at com.cisco.cti.client.implementation.Provider.FeatureActivated(CTQF)

  at com.cisco.cti.client.implementation.Provider.I(CTQF)

  at com.cisco.cti.client.implementation.Provider$EventThread.messageReceived(CTQF)

  at com.cisco.cti.util.MessageThread.append(CTQF)

  at com.cisco.cti.util.MessageThread.CTQF(CTQF)

  at com.cisco.cti.util.MessageThread.run(CTQF)

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Re: Cannot connect to provider, reason 4, java.lang.NullPointerException

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