We developed a system that using 2 application users (one for backup) to monitor CTI\JTPAI events from 2000 extensions.
The users logging in every morning automatically and both of them controlling all the extensions
Sometimes we experiencing a problem with one of the users that is not receiving CTI events at all for a specific extension. It's getting fixed only after relogin\app reset.
My question is if it's possible to connect with 2 users to the same extension in the CTI service? Is there any limit for that or documented information?
And if not, do you have any idea or lead to give us on the source of the problem?
CUCM 8.6