Getting direction of call for Agent from Recording Calls SIP Header

[upchaurasia]

Hi,

Is there any parameters in SIP Messages of recording streams/calls which can tell us either the call was inbound or outbound for agent device?

We checked SIP messages but don't see any parameter.(SIP Header attached)

Regards,

Umesh

[amoherek]

Hi Umesh,

The SIP message will not tell you if the agent device initiated the call or received the call. I believe you have to use CTI (JTAPI or TAPI) to monitor one of the devices to see who initiated the call.

Thanks,

Adrienne