Hi,Is there any parameters in SIP Messages of recording streams/calls which can tell us either the call was inbound or outbound for agent device?We checked SIP messages but don't see any parameter.(SIP Header attached)Regards,Umesh
Hello,I have ran into the following problem:1. there is an active call between (A) and (B)2. (A) calls the lineHold function3. (A) receives a CallStateChange event, stating that the new Call state is Hold4. (B) doesn't get any call state change.What ...
Hi,We develop a recording server in our company. We have CUCM as the base for our VoIP infrastructure and another server where we will make the recording.We have configured Call Recording profile on the CUCM to redirect calls to the recording server....
I have two applications: A has opened line 1, B is monitoring line 1. If there is an incoming call on line 1, A will accept, than answers it. In case A crashes, can B take over the call, meaning continue somehow the conversation?
Hi,after creating a conference call by inviting others to a simple call. Is it possible somehow using the cisco api to mute one of the attendes in the conference call.Thanks.
Hi. I would really appreciate som help from you. Unfortunately I am not a developer and have done pretty much zero in Java, so my goal with this discussion is to determine if some things are possible to accomplish with Cisco JTAPI. Our goal is to cre...
I have gone through the Cisco doc and specified as below-"HuntPilot is not an observable address. The address representing Hunt Pilot is created when a call is made to a Hunt Pilot and is removed when the call is over. Applications cannot receive the...
I am trying to start a silent monitoring with jtapi: call2.startMonitor(provider.getTerminal(supervisorMAC),// monitor phone provider.getAddress(supervisorDN),//monitor DN tc,//monitor target TerminalConnection CiscoCall.SILENT_MONITOR, CiscoCall.PLA...
Hello, I've had an open case for a very long time with Cisco.I purchased two CUBE's with the intent to make VoIP call transfers via hookflash. These hookflashes are supported for FXS-SIP (via sip-ua hookflash-info command) and SIP-FXS (via DSAPP tcl...
Hi I am having some trouble with the following scenario:I have a voice Gateway connected to PSTN and to a third party IVR, this third party ivr is connected to the cisco voice gateway trough a e1 r2 digital... The problem I am facing is that when a c...
Using JTAPI we managed to get real time events on monitored extensions that are part of hunt pilotYet no success on receiving real time event on login logout ( available members of hunt group)Please advice on JTAPI support for the above or any other ...
Our CUCM is 10.5 and JTAPI library is of 10.5 CUCM and 64-bit. When I call startRecording API, 2 streams are initiated and landed to our IVR's CTI Port and in ringing state. At this time If application calls TermConnection.getCiscoRecorderInfo() it a...
Hi,I'm having this problem that lineGetDevCaps returns random values in dwNeededSize (e.g. 0, ~2MB, ~4MB etc.). I'm using version "10.5".Here's what I'm doing:DWORD size = sizeof(LINEDEVCAPS);while (true){ if (_deviceCapabilities != 0) d...
Dear fellows,I am working on UCCE Admin APIs. Actually I am stuck with API requests and I need some help. When I send request to an API such as http://<server>/unifiedconfig/config/skillgroup?summary=true using Firefox POSTER or a Java Web Service c...
Hi,Our application is getting providerchanged event 2 times for "CiscoAddrCreatedEv" for extension mobility login case. Is there any specific reason? Our CUCM version is 10.5.Is there any harm if we are adding address & call oberserver blindly( witho...
