Call Control

I'm looking to get something set up so when a call comes it would check the caller id information and then get data from our accounting system to display on the phone with the caller id information.

Hello,I'm using Cisco's EpApi for sound stream handling for call management. Everything works ok. I can get the streams, start the streams, sound is coming and going. I have found in the documentation the EpStreamCodecInGet function and implemented t...

Would like to understand how to use CDR/CMR to determine the time a call spent on hold and if the call was abandoned by the far end while on hold ?

I need to see line status in real time, can I register to BLF of the lines I want to monitor?I prefer not to go toward CTI... yet...PerfMon is limited in polls per minute

Hi,I'm having an issue with a JTAPI application I'm building. The application reacts to an incoming connection to a listener on a CTI route point. I'm working with CUCM 8.6 and Cisco IP Communicator.The normal flow is: - User dials a directory number...

Hi,What will be CUCM behavior if we are sending message to 1000 phones using JTAPI senddata? We are using multithreading to send messages to phones e.g. 5 threads, each thread will send message to 200 phones.I have gone through JTAPI doc where caveat...

Hi to all, I'm monitoring some Route Points to queue incoming calls.When I receive the RouteEvent event I check the CiscoRouteSessione State as the following code showsthis.getState() == RouteSession.ROUTE or RouteSession.RE_ROUTENormally, incoming c...

Hi,Is there any parameters in SIP Messages of recording streams/calls which can tell us either the call was inbound or outbound for agent device?We checked SIP messages but don't see any parameter.(SIP Header attached)Regards,Umesh

Hi,We develop a recording server in our company. We have CUCM as the base for our VoIP infrastructure and another server where we will make the recording.We have configured Call Recording profile on the CUCM to redirect calls to the recording server....