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Matching jtapi call against call recording x-refci

pedrop
Level 1
Level 1

‎02-20-2019 10:16 AM

Hi,

 

I was under the impression that the x-refci value was the call-id, however this does not match the value of ciscoCall.getCallID().getGlobalCallID()

 

How do I match the jtapi call events with the recording?

 

As an example, I got 28594060 for the x-refci and got 2052 for the GlobalCallID.

 

Many thanks

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