Call Control

Hi ,I have an application where the external user will dial in using toll free number to the CTI Route Point and based on the route pattern it should  be redirected to a particular CTI Port ( Here for every meeting one CTI Port is allocated to suppor...

Hi,I am developing Call Canter application using VaxTele SIP Server framework and Cisco IP Phones (SPA514G). While development I am having an issue of voice clarity (voice is breaking). I contact to VaxTele support and they investigated the issue. It...

Trying to establish a TLS connection to CUCM and get this exception thrown when calling CiscoJtapiProperties.updateCertificate().java.lang.Exception:  JTAPIProperties.updateCertificate : Certificate update failed, reason= 0 UpdateCertificate failed'W...

We have a CUCM and third-party system transfer issues.Call Flow: PSTN----->GW----->CUCM----->SIP Phone-----> Press button:Directory(Find the phone number of the third-party system corporate directory)-----> TransferCalling number:ACalled number:B (si...

Hi all, we have CUCM 12.0 and i need to modify the inbound INVITE as per below example: Current From msg: From: "Maher" <sip:JabberGuest@abc.com>;tag=55180737_3200fdaa_a1bb118c-8443-4e82-81aa-a6148f5884bc   and i need to replace JabberGuest from the ...

Hi, I was under the impression that the x-refci value was the call-id, however this does not match the value of ciscoCall.getCallID().getGlobalCallID() How do I match the jtapi call events with the recording? As an example, I got 28594060 for the x-r...

Hi, all   I am newbie in the devnet world.   I am finding some codes using suds and zeep to connect via AXL to the CUCM. There is any advantage to use suds or zeep or in end of the day, the result is exactly the same?   Best Regards

Hi , I am using JTAPI for the first time and i have installed CiscoJtapiClient 8.5 on my local machine When i am trying to run the makecall functionality from my local machine i am getting the following error. TraceModule: couldn't create LogFileOutp...

Hello experts,   are there any IMP developer guides for 11.5 version?    I found these https://developer.cisco.com/site/im-and-presence/documents/ but they stop at version 10.5.2.   Thank you.

Log Snippet:2019-02-07 14:24:47,901 | TRACE | 21 |  |  | UnitManager | EventHandler_OnSessionMsgSentReceiveEvent - Session: 620066288 - Message:BYE sip:1234567@172.3x.3x.1xx:5060;transport=TCP SIP/2.0From: "Agent1"<sip:21554@10.xx.0.6;x-nearend;x-ref...

Hi, I am using Cisco TSP (TAPI) on windows platform for CTI integration with Cisco platform. I am parking a call using undirected call parking feature. When Call Park Reversion Timer expires and the parked call comes back and rings on the extension I...

Hi, I am new to jtapi development and i made a call between two terminals programatically through makecall application.Now we want to get the call datas like call start time, end time, call duration, etc., through the code (not through RTMT trace log...