Problem with Whispercoaching

[gehasler]

Hi everybody,

I have a similar problem like «Genesys silent monitoring with CUCM»

CUCM version is 8.6.2.25900-8

Description of problem:

- Agent sets customer on hold

- Agent takes the customer back

- The supervisor doesn't hear the customer (only the) agent.

- To be able to hear again the customer he need to unmute / mute itself

What version of CUCM will propably be able to solve this error?

Thank you for your help.

Best regards,

Georg

[Gokul Kumaar]

Hello Georg,

This issue has been resolved via DevNet ticket https://developer.cisco.com/dpTroubleTicket/editAdmin/1176

All the above scenario is done with IP Communicator. Here the bad thing is IP Communicator won't support many features including Wispercoaching. Please explore the same with Hard phones.

we have tried the same with our lab phones, issue is not reproducible with that.

Hope this helps!

Regards,

GK