Call Control

Cisco has released the Business Edition 4000. They say configuration and setup is all done online (in the cloud) and that it's super simple. Is there a way to integrate with the BE 4000? Is it still running CUCM under the covers? If so, can we still ...

Hi everybody,I have a similar problem like «Genesys silent monitoring with CUCM»CUCM version is 8.6.2.25900-8Description of problem:- Agent sets customer on hold - Agent takes the customer back- The supervisor doesn't hear the customer (only the) age...

1) How to configure selective user recording in cisco IP Phone? 2) we have a recorder working with BIB Automatic recording. If selective recording is configured how to initiate recording from phone by pressing a button or softkeys or speed dials. How...

Hello,I wonder if there is an API which I can retrieve missed calls from my IP Phone?Best Regards.

Hi,I wanted to know the limitation of CTI Route Point and DN's assigned to cti route point.We are using Cisco Unified CM Administration 10.5 and we are facing some issues regarding CTI route point.We have configure CTI route point named as 1860001 an...

I cobbled together a proof-of-concept Java app that that displays caller id information for incoming calls on the user's desktop, and now our developers wish to replicate my program as a native Windows application.The end-product that we want is a st...

We have a telephony server application that uses 3rd party call control through TAPI. Does Cisco support 3rd Party TAPI on their UCCX line of PBX's?

Hi,I'm trying to monitor calls through TAPI events. I've found an issue on call transfers: if A calls B then B transfers the call to C I get the events for A to B and B to C call but nothing about the A to C call.Any idea how to get this last call's ...

I would like to know how to get the FAC of a call by TAPI, Is it possible ?, thank you very much for your comments ...

Hello all,this is a post to clarify how call transfer works in tcl.Background info and rationale: my goal is to create a full replacement of builtin:Session_Service.C in TCL with superset of enhancements (like talking to and notifying external HTTP s...

I'm looking working on a replacement for a CTI Desktop application that provides screen pops with Caller ID on inbound calls. Currently using a TAPI driver for CTI Desktop.Is JTAPI a option or are there any other ways that can pull this information f...

Hello,I'm currently working on a cisco devnet sandbox environment, which has a CUCM 9.1 and a Jabber guest server.My goal is to connect a softphone i developped to this environment and receive video calls from jabber web pages.The jabber page and the...

Dear all,I'm trying to install CiscoTSP x86 on windows 2003R2 SP2 x86 with no success.I've installed also MSCRV110 (Microsoft C++ Redistreutable 2012) still no succes.I'm getting error in the installation like ""Could not load the dll file EncryptPas...