Call Control

Hello all,I am using JTAPI to monitor telephone calls between IP phones. I am able to get the codec type in the RTP properties which is very helpful. But I am notable to find the byte encoded value that is exchanged in the actual RTP packets. Is ther...

I'm doing a SIP REFER transfer in TCL using the following:set callInfo(originationNum) 1112223333set callInfo(mode) "REDIRECT"leg setup $dnisValue callInfo $incomingAssuming dnisValue is 2223334444 for illustration purposes.This works, in that the ga...

Hi All,Any ideas why JTAPI cannot connect to provider:28: Jan 17 11:25:15.627 EST %JTAPI-PROTOCOL-7-UNK:(P1-10.40.95.53) [main] sending: com.cisco.cti.protocol.ProviderInitRequest {  sequenceNumber  = 0  provider        = 10.40.95.53  qbeClientVerion...

Hello,I was wondering in regards to SIP transactions, if the new CUCM v11 is drastically different than previous versions?The reason I am asking is my company is about to start an IVT for a new Endpoint phone with Cisco, However the most recent they ...

Hi,I'm looking to understand what it takes to support call park from a phone with CUCM.Do you still need to obtain a license from Cisco to interface into the extended SIP line interface?Still need to be a CTDP member and have a developer service cont...

We are trying to connect from a computer with an Sip Library to an Cisco 8941, which is connected with an Cisco Call Manager.The problem we are facing is, that on the given Port from the 8941 the connection are not working.Here is a brief description...

Hi ..My scenario as following,jabber --- CUCM --- DX80                    |                    |             AP ServerThe requirement is to make call between jabber and DX80 but from AP Server to initial make call request to CUCM.Because this is a sp...

Hi , I am designing a DOT NET tool which will have an integration with Cisco MCU and should be able to get the meet-me codes generated from that tool itself. Is there any API exposed in order to perform such task ? Regards

Cisco has released the Business Edition 4000. They say configuration and setup is all done online (in the cloud) and that it's super simple. Is there a way to integrate with the BE 4000? Is it still running CUCM under the covers? If so, can we still ...

Hi everybody,I have a similar problem like «Genesys silent monitoring with CUCM»CUCM version is 8.6.2.25900-8Description of problem:- Agent sets customer on hold - Agent takes the customer back- The supervisor doesn't hear the customer (only the) age...

1) How to configure selective user recording in cisco IP Phone? 2) we have a recorder working with BIB Automatic recording. If selective recording is configured how to initiate recording from phone by pressing a button or softkeys or speed dials. How...

Hello,I wonder if there is an API which I can retrieve missed calls from my IP Phone?Best Regards.

Hi,I wanted to know the limitation of CTI Route Point and DN's assigned to cti route point.We are using Cisco Unified CM Administration 10.5 and we are facing some issues regarding CTI route point.We have configure CTI route point named as 1860001 an...

I cobbled together a proof-of-concept Java app that that displays caller id information for incoming calls on the user's desktop, and now our developers wish to replicate my program as a native Windows application.The end-product that we want is a st...