TCL script to play custom announcment prior to handoff to BiB recording

[rocrouch]

Customer would like information on how to have a TLC script created for voice gateway or CUBE to play a voice announcement "e.g. your call is now being recorded" for both incoming and outgoing calls for a select number of DID's?

[Raghavendra G V]

Hi Robert,

Sorry for the late reply. Please refer ANI Filtering sample script in below location.

Cisco DevNet: Voice Gateway API (VGAPI) - Sample-Scripts

You need to change the code to play announcement.

Thanks,

Raghavendra

[rocrouch]

Raghavendra,

I have seen references in various TAC case opened for similar requests for such an custom announcement, that indicate that the customer or could have a custom script created per the customer requirements that would then be a TAC supported configuration. These TAC cases just state to go to Cisco DEVNet and open a support case. Our account team is looking for some direction on how to go about having this customer script created. The customer doesn’t have any TCL experts, and is reluctant to even go this route, if it is not going to be a stable configuration, but if there is a team within Cisco that can provide this solution, would like to investigate our options.

Rob

[Raghavendra G V]

Please refer below link for more information about DevNet support.

Cisco DevNet: DevNet Developer Support

Thanks,

Raghavendra

[Jonathan Els]

For what it's worth, I have written a script that meets this requirement:

https://github.com/jonathanelscpt/tcl-ivr-scripts/blob/master/scripts/announcements-and-tod-routing.tcl