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TCL scripting problem in CUBE router

Linli Zhao
Frequent Visitor
Frequent Visitor

We have two CUBE routers and use TCL IVR to handle some of the inbound SIP call.

While testing we found that , if the caller disconnects while the message is being played , the transfer is still initiated and target phone rings for few seconds [ 6 rings ] before disconnecting.

Is there a way to avoid this overrun? Do we need modify the IVR scripts?

Thanks in advance.

1 Reply 1

yawming
Cisco Employee
Cisco Employee

I wonder if you can share the script, the part of handling transfer.

Thanks !