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TCL scripting problem in CUBE router

Linli Zhao
Level 1
Level 1

We have two CUBE routers and use TCL IVR to handle some of the inbound SIP call.

While testing we found that , if the caller disconnects while the message is being played , the transfer is still initiated and target phone rings for few seconds [ 6 rings ] before disconnecting.

Is there a way to avoid this overrun? Do we need modify the IVR scripts?

Thanks in advance.

1 Reply 1

yawming
Cisco Employee
Cisco Employee

I wonder if you can share the script, the part of handling transfer.

Thanks !