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Beginner

Unable to mute using JTAPI on Cisco Jabber

Hi,

 

I am trying to implement Mute functionality using JTAPI by using the below piece of code:

String muteDataString = "<CiscoIPPhoneExecute><ExecuteItem Priority=\"0\"   URL=\"Key:Mute\"/></CiscoIPPhoneExecute>";

ternimal.sendData(muteDataString.getBytes());

 

I am able to mute myself from the call when I am logged in through Cisco IP Communicator. However, I am unable to mute myself when I am logged in through Cisco Jabber phone and getting an error as below:

com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out

 

Thanks