Call Control

Hello All, I am working on 1 JTAPI based CTI application. What I want to achieve is to answer a call and put that on hold on CTI Route Port for n number of minutes. I am able to accept the call on CTI Route Point but not able to answer. When I try to...

Hi we are having mobile agents (call by call)  logging in from remote PBX which also does recording. We have issues matching the call recording with as the agent leg of the call from CUCM always has the RCP port Exten as the ANI. Will it be possible ...

Hi, I need a SIP normatlization script which change "Unavailable" into "anonymos" and set "Privacy=none" to "Privacy=on" How the SIP normalization script should look like for this? OLD:From: “Anonymous “ <sip:Unavailable@93.122.123.101>P-Asserted-Ide...

Hello,We have CRM full access in a custom finesse gadget but recently the CRM team made a suggestion to have a single panel on CRM side.  For this request on one hand we need to have Cisco Finesse features embedded in CRM which can be done using Fine...

Can someone confirm that TAPI/TSP is still not supported in a Citrix environmentGraham

Is there any plan to expose API to start MeetMe conference from application?Regards,Umesh

Hi Team, We came to know, Cisco will support dual forking with Voice gateway, which will eliminate the need for CUBE Media proxy, if customers want to do Parallel recording based on Active method (Network Based Recording/BiB). Can you please suggest ...

Hi!Is there a CISCO API, SDK that can auto-dial a phone number with an extension? We are creating an App that could automallically or trigger to call a certain phone number with extension through it. I am new to cisco so I hope you can answer my quer...

We created a proxy user who is in "Standard EM Authentication Proxy" Group. If I try to get information about another user using this credential, it still says "No Authentication Proxy Rights" <soapenv:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSc...

Hi team,I'm using JTAPI, Cisco, Media sense APIs for my application. I have 2 functionalities namely - Start Recording, Stop Recording. ScenarioA - is Cisco UC Integration for MS LyncB - is Cisco IP communicatorC - is a call created in Java code and ...