Call Control

Answer call with CTI Route Point and then redirect to CTI Port using Jtapi

Hi ,I have an application where the external user will dial in using toll free number to the CTI Route Point and based on the route pattern it should be redirected to a particular CTI Port ( Here for every meeting one CTI Port is allocated to suppor...

Cisco IP Phone SDP setting for PTime

Hi,I am developing Call Canter application using VaxTele SIP Server framework and Cisco IP Phones (SPA514G). While development I am having an issue of voice clarity (voice is breaking). I contact to VaxTele support and they investigated the issue. It...

JTAPIProperties.updateCertificate failure reason= 0

Trying to establish a TLS connection to CUCM and get this exception thrown when calling CiscoJtapiProperties.updateCertificate().java.lang.Exception: JTAPIProperties.updateCertificate : Certificate update failed, reason= 0 UpdateCertificate failed'W...

Call manager call transfer with third-party system corpoate directory can not merge

We have a CUCM and third-party system transfer issues.Call Flow: PSTN----->GW----->CUCM----->SIP Phone-----> Press button:Directory(Find the phone number of the third-party system corporate directory)-----> TransferCalling number:ACalled number:B (si...

SIP Normalization Script Assistance to modify From header

Hi all, we have CUCM 12.0 and i need to modify the inbound INVITE as per below example: Current From msg: From: "Maher" <sip:JabberGuest@abc.com>;tag=55180737_3200fdaa_a1bb118c-8443-4e82-81aa-a6148f5884bc and i need to replace JabberGuest from the ...

Matching jtapi call against call recording x-refci

Hi, I was under the impression that the x-refci value was the call-id, however this does not match the value of ciscoCall.getCallID().getGlobalCallID() How do I match the jtapi call events with the recording? As an example, I got 28594060 for the x-r...

Python + zeep or suds

Hi, all I am newbie in the devnet world. I am finding some codes using suds and zeep to connect via AXL to the CUCM. There is any advantage to use suds or zeep or in end of the day, the result is exactly the same? Best Regards

CUCM JTAPI

Hi , I am using JTAPI for the first time and i have installed CiscoJtapiClient 8.5 on my local machine When i am trying to run the makecall functionality from my local machine i am getting the following error. TraceModule: couldn't create LogFileOutp...

Developer guides for IMP 11.5

Hello experts, are there any IMP developer guides for 11.5 version? I found these https://developer.cisco.com/site/im-and-presence/documents/ but they stop at version 10.5.2. Thank you.

Getting Reason: Cancel followed by BYE with Reason Q.850;cause=47 in VRSP logs (NICE Active)

Log Snippet:2019-02-07 14:24:47,901 | TRACE | 21 | | | UnitManager | EventHandler_OnSessionMsgSentReceiveEvent - Session: 620066288 - Message:BYE sip:1234567@172.3x.3x.1xx:5060;transport=TCP SIP/2.0From: "Agent1"<sip:21554@10.xx.0.6;x-nearend;x-ref...

Cisco TSP (TAPI) - Unable to identify which parking device call is coming from

Hi, I am using Cisco TSP (TAPI) on windows platform for CTI integration with Cisco platform. I am parking a call using undirected call parking feature. When Call Park Reversion Timer expires and the parked call comes back and rings on the extension I...

How to get the call data(logs) programatically from makecall application

Hi, I am new to jtapi development and i made a call between two terminals programatically through makecall application.Now we want to get the call datas like call start time, end time, call duration, etc., through the code (not through RTMT trace log...

Resolved! CUCM 12 JTAPI Call

Hello, I new in the JTAPI area and I would like to ask it is possible to makecall to third party sip Directory Name ?Thanks

Resolved! How to query the IP address of the phone through API interface

hi，everyone does anybody know "How to query the IP address of the cisco IP phone through API interface via Directory Number or other parameter". thanks

Resolved! How to get the WSDL file for Cisco UC Gateway services API.

The url for GSAPI wsdl in the developer guide point to a 404 not found page https://d1nmyq4gcgsfi5.cloudfront.net/fileMedia/3cc79248-a407-476f-976c-c2c91086b715/Developer%20Guide.pdf see page 12 where can i find the wsdl file for GSAPI ? Tha...

Call Control

Forum Posts

Answer call with CTI Route Point and then redirect to CTI Port using Jtapi

Cisco IP Phone SDP setting for PTime

JTAPIProperties.updateCertificate failure reason= 0

Call manager call transfer with third-party system corpoate directory can not merge

SIP Normalization Script Assistance to modify From header

Matching jtapi call against call recording x-refci

Python + zeep or suds

CUCM JTAPI

Developer guides for IMP 11.5

Getting Reason: Cancel followed by BYE with Reason Q.850;cause=47 in VRSP logs (NICE Active)

Cisco TSP (TAPI) - Unable to identify which parking device call is coming from

How to get the call data(logs) programatically from makecall application

Resolved! CUCM 12 JTAPI Call

Resolved! How to query the IP address of the phone through API interface

Resolved! How to get the WSDL file for Cisco UC Gateway services API.

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