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Can we cancel Call Park Reversal

Hello All,

 

Is it possible to cancel the Parked call reversal?

 

There is a bad scenario.

1. Agent A received a Call.

2. Agent A Park the Call (Park timer is configured for only 60 seconds)

3. Agent A received another call. (So now he is busy, and only 1 call is allowed on his DN)

4. After 60 seconds Parked call try to revers back on Agent A phone.

5. But because he is busy on another Call & maximum call allowed is 1 so call is rejected.

6. Call ended, which is very bad.

 

 

Can anyone have any solution?

 

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