Hello,
My customer have VVB Ver 11.6 and ES 85 is installed.
We hear a "Fragmented audio" in every call in all IVRs, It's happening couple times in month.
After investigation I see that when this happend, There is a lots of alerts in the VVB server:
Date: Jan 29 09:04:13
Machine Name: <SERVER>
Severity: Critical
App ID: Cisco AMC Service
Message: : 500: <SERVER>: Jan 29 2020 07:04:13.588 UTC : %UC_RTMT-2-RTMT_ALERT: %[AlertName=SyslogSeverityMatchFound][AlertDetail= At Wed Jan 29 09:04:13 IST 2020 on node <SERVER>, the following SyslogSeverityMatchFound events generated: #012SeverityMatch : Alert#012MatchedEvent : Jan 29 09:04:01 <SERVER> local7 1 : 44574: <SERVER>: Jan 29 2020 07:04:01.102 UTC : %UC_MGR_MGR-1-HIGH_MEM_USAGE: %[Facility=MIVR][Current usage=1981 MB][UNKNOWN_PARAMTYPE:percentage Old Gen Memory used=100.0][Maximum available=2022 MB][AppID=Cisco Unified CCX Engine][ClusterID=][NodeID=<SERVER>]: JVM heap memory usage is high#012AppID : Cisco Syslog Agent#012ClusterID : #012NodeID : <SERVER>#012 TimeStamp : Wed Jan 29 09:04:01 IST 2020][ClusterID=][NodeID=<SERVER>]: RTMT Alert
Also the "Engine" service is in Partial Service.
To solve the problem I Restart this service, after that the service back to "In service" state, and we will Hear the IVR OK without Fragmented audio.
- Someone got this error too and know the cause of this problem?
- Also, if he solved this error without the workaround:
"Pro-actively restart engine in MW or weekends to clean the memory."
Thanks,
Asaf
