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Hello,
We're encountering issues with our UCCE-UNIMRCP integration, specifically with dynamically capturing and processing customer speech.Currently, the "Form" element is configured to recognize a "voice keyword" such as "Hello," which works for spe...
Hello, I having a issue with setup Outbound Dialer with CPA. the Flow:Dialer->CUSP->VGW->SIP->Provider. In the INVITE i can see that CPA Enabled: 035829: May 3 11:48:42.789: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:Received:INVITE sip:036487990@10.X...
Hello, My customer have VVB Ver 11.6 and ES 85 is installed. We hear a "Fragmented audio" in every call in all IVRs, It's happening couple times in month. After investigation I see that when this happend, There is a lots of alerts in the VVB server: ...
Hello,
My customer have a problem When call waiting in Queue although There is an Agent in Ready .
The calls wait in queue for 40-50 Sec before ring in Agent Phone. (The Agent In Ready State for 1 Hour)
Its Randomly - not in every call.
I Att...
Hello,
I have Unity Connection and Im&Presence in Ver: 11.5.1.11900
2 Unity Servers and 2 Presence servers.
The VM installed with the resource:
VMCPUMemoryDiskUsersIm&Presence2 vCPU4 GB80GB X25,000Unity Connection1 vCPU4 GB160GB1,000
Now ...
Hi, Outgoing / Incoming call works fine. for Outgoing from the Dialer to the Provider: dial-peer voice 200 voip description Inbound only dial-peer for incoming VOIP calls translation-profile incoming add-prefix-9 session protocol sipv2 incomin...
Thank you Jonathan, In the MIVR Log I Can see:%MIVR-SS_RM-3-ERROR_ALLOCATING_RESOURCE:[MIVR_SS_RM_RmMsgProcessor-153-0-RmMsgProcessor] Resource: An error has occurred while allocating this resource: Module Name=RM component,A specific description for...
Hello Jaime,
"Using Windows Time Services as an NTP server is not recommended or supported because Windows Time Services often use Simple Network Time Protocol (SNTP), and Cisco Unified CM cannot successfully synchronize with SNTP."
my customer h...
