CSCvp43928 - Calls are not going into the hunt pilot queue even when agents are available.
I just upgraded a customer's Call Manager Cluster from 11.5 SU2 to 11.5 SU6 and they are now experiencing this issue. So far two sites have reported that calls are being sent to the overflow number even though agents are available, the queue is not full, and wait time was not met. When I looked at the SDL traces in translator X the only thing I saw was “(393216) Call split" but not sure if that is related.
Has anyone else experienced this bug/issue? Is it possible to identify this issue from SDL traces?
Guided workflow allows for automated troubleshooting cases (non-RMA) and RMA creation process for Service Requests (SR) opened for Cisco products.
Less troubleshooting - the IRE (Intelligent RMA Experience) Prediction Engine does ...
1. Asset Recovery EMEAR - Scope2. Cisco Returns Portal – Quick Overview3. Update your RMA – Options and Walkthrough4. POWR Tool and How to Return - Quick guide and Scenarios5. Returned but not closed - Frequent Scenarios6. I cannot return my faulty part. ...
Full analysis if the problem
The root cause behind this problem is the delay in sync between CUCM and CCX.
CCX and CUCM has an automated sync mechanism which might vary from 5 - 10 minutes based on various parameters.
Also there is an option to sync...