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Joshua Falso
Beginner

CSCvp43928 - Calls are not going into the hunt pilot queue even when agents are available.

Hello,

 

I just upgraded a customer's Call Manager Cluster from 11.5 SU2 to 11.5 SU6 and they are now experiencing this issue. So far two sites have reported that calls are being sent to the overflow number even though agents are available, the queue is not full, and wait time was not met. When I looked at the SDL traces in translator X the only thing I saw was “(393216) Call split" but not sure if that is related.

 

Has anyone else experienced this bug/issue? Is it possible to identify this issue from SDL traces?

 

V/r Josh
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