CSCvr91479 - Unable to login to RTMT with SSO. Stuck with Authorization Complete

[MadhusudhanRajanna8737]

Hello,

Did anyone resolve this issue? I am able to successfully authenticate with iDP (Microsoft Azure) and RTMT gets stuck saying Auth

[mfassler2]

You can disable SAML/SSO just for RTMT (under System/Enterprise Parameters).  It's a crappy workaround, but it works for the time being until you can update CUCM.

[privateuser]

Thanks for this had endless issues with RTMT and was not sure what was going on, first I thought it was a  Java issue as everything is pointing to that. Only after looking at the logs I noticed that SSO was enabled, even though I did not activate it when I initially setup SSO. After disabling it, I got the prompt for username and password and was able to login.

""2024-09-09 13:03:54,858 [main] INFO rtmt.control - [INFO] CUCM Server in SAML SSO Status enabled is : true**********
""2024-09-09 13:03:54,956 [main] INFO rtmt.control - [INFO] Use SSO for RTMT Enterprise parameter is : true
""2024-09-09 13:03:54,956 [main] INFO rtmt.control - [INFO] Will proceed with IDP page redirection.
""2024-09-09 13:03:55,010 [main] ERROR rtmt.control - In checkServerTrusted():Failed standard verification process!! Asking user for opinion. Ex: sun.security.validator.ValidatorException: No trusted certificate found