One of our customers requested a detailed report of RouterError calls in the Skill Group Interval table.
After reviewing the Termination Call Detail (TCD) and Router Call Detail (RCD) records, we found a few records in TCD with Call Disposition as 1 (Abandoned in Network), and their number matches with the RouterError calls in that interval.
Unfortunately, we cannot confirm this to the customer as there might be other scenarios we are missing.
We need to know exactly under what conditions the RouterError field will be incremented.
