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CSCvz82168 - No alarm raised for 'License report not acknowledged'

ron.smith
Beginner
Beginner

How is "Acknowledge the report usage on time proactively" a resolution? What are you talking about?

2 Replies 2

Hi Ron.. we had the similar issue today which we were able to solve by making sure the router could resolve dns names for  smartreceiver.cisco.com. which is used for smart licensing.

Test SIP status using : show voice sip license status

https://smartreceiver.cisco.com/licservice/license
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-cisco-smart-licensing.html 

Khan718
Beginner
Beginner

I am  able to reach smartreceiver.cisco.com from the router but the router still had this issue,  I reached out to Cisco and according to  TAC do this,.

"

router#license smart factory reset

router#wr

router#reload

 

NOTE: The router must be reloaded in order to recover the SIP service.

 

After the router comes up, you can validate that the SIP service is now UP by running the next commands:

show voice sip license status

show call active voice brief

"

got my issue resolved. i hope that helps.

 

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