I am  able to reach smartreceiver.cisco.com from the router but the router still had this issue,  I reached out to Cisco and according to  TAC do this,."router#license smart factory resetrouter#wrrouter#reload NOTE: The router must be reloaded in ord...

to resolve this issue. , restart   "A Cisco DB" and "Cisco Tomcat" services on the publisher .    in my case it was  CUCM 11.5.   

This Helped me tonight after I moved a UCCX agent from Physical CPIC , agent was able to log back in to Finesse but was getting error when tried to get to ready state, Had to just off hook and on-hook the soft phone to be ale to get back to ready sta...