When I click save and deploy I get the following error for one of the CVP call server
An Unknown Error occurred while working on Save&Deploy Unified CVP Call Server, please consult your Administrator for more details.
The logs read below
37284: 172.21.132.37: Nov 09 2023 05:58:46.229 -0600: %CVP_11_6_ORM-7-ORM: {Thrd=RMI TCP Connection(26736)-172.19.132.38} SubsystemGEDImpl.updateICMGatewayProperties(AttributeList): There are no ICM Gateway properties to update (CVPCTL2:ICM2).
37285: 172.21.132.37: Nov 09 2023 05:58:46.229 -0600: %CVP_11_6_ORM-3-ORM_MBEAN_IMPLEMENTATION_SET_ATTRIBUTE_ERROR: Unable to set attributes or properties (Set CS_ICM Gateway properties) for device ICM Subsystem: java.io.IOException: failure saving properties to file C:\Cisco\CVP\conf\ICM.properties
at com.cisco.ccbu.infra.properties.FilePropertyStore.newIOException(FilePropertyStore.java:795)
at com.cisco.ccbu.infra.properties.FilePropertyStore.addPropertyGroup(FilePropertyStore.java:694)
at com.cisco.ccbu.infra.properties.PropertyStoreManager.addPropertyGroup(PropertyStoreManager.java:664)
at com.cisco.ccbu.infra.properties.PropertyManager.addPropertyGroup(PropertyManager.java:902)
at com.cisco.cvp.oamp.orm.mbean.pc.impl.SubsystemGEDImpl.updateICMGatewayProperties(SubsystemGEDImpl.java:1104)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at sun.reflect.misc.Trampoline.invoke(MethodUtil.java:75)
at sun.reflect.GeneratedMethodAccessor12.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at sun.reflect.misc.MethodUtil.invoke(MethodUtil.java:279)
at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:112)
at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:46)
at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:237)
at com.sun.jmx.mbeanserver.PerInterface.invoke(PerInterface.java:138)
at com.sun.jmx.mbeanserver.MBeanSupport.invoke(MBeanSupport.java:252)
at javax.management.StandardMBean.invoke(StandardMBean.java:405)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:819)
at com.sun.jmx.mbeanserver.JmxMBeanServer.invoke(JmxMBeanServer.java:801)
at javax.management.remote.rmi.RMIConnectionImpl.doOperation(RMIConnectionImpl.java:1488)
at javax.management.remote.rmi.RMIConnectionImpl.access$300(RMIConnectionImpl.java:97)
at javax.management.remote.rmi.RMIConnectionImpl$PrivilegedOperation.run(RMIConnectionImpl.java:1329)
at javax.management.remote.rmi.RMIConnectionImpl.doPrivilegedOperation(RMIConnectionImpl.java:1421)
at javax.management.remote.rmi.RMIConnectionImpl.invoke(RMIConnectionImpl.java:849)
at sun.reflect.GeneratedMethodAccessor11.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:323)
at sun.rmi.transport.Transport$2.run(Transport.java:202)
at sun.rmi.transport.Transport$2.run(Transport.java:199)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:198)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:567)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:828)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.access$400(TCPTransport.java:619)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler$1.run(TCPTransport.java:684)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler$1.run(TCPTransport.java:681)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:681)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
Caused by: org.apache.commons.configuration.ConfigurationException: Unable to save the configuration to the file C:\Cisco\CVP\conf\icm.properties
at org.apache.commons.configuration.AbstractFileConfiguration.save(AbstractFileConfiguration.java:495)
at org.apache.commons.configuration.AbstractFileConfiguration.save(AbstractFileConfiguration.java:431)
at org.apache.commons.configuration.AbstractFileConfiguration.save(AbstractFileConfiguration.java:377)
at com.cisco.ccbu.infra.properties.FilePropertyStore.addPropertyGroup(FilePropertyStore.java:690)
... 43 more
Caused by: java.io.FileNotFoundException: C:\Cisco\CVP\conf\icm.properties (Access is denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:221)
at java.io.FileOutputStream.<init>(FileOutputStream.java:171)
at org.apache.commons.configuration.AbstractFileConfiguration.save(AbstractFileConfiguration.java:490)
... 46 more [id:8541]
37286: 172.21.132.37: Nov 09 2023 05:58:49.249 -0600: %CVP_11_6_ORM-6-ORM_SCRIPT_RESULT_INFO: Executed script [Result: 0 | Command: C:\Cisco\CVP\VXMLServer\admin\status.bat]. [id:8556]
37287: 172.21.132.37: Nov 09 2023 05:58:58.239 -0600: %CVP_11_6_ORM-7-ORM: {Thrd=SubscriptionMgr} onMsg(): Received message: >>HEADERS: (JMSType)=MsgBus:STATE_EVENT (JMSDestination)=Topic(CVP.CONTROLLER.ADMIN.EVENT.STATE) (JMSTimestamp)=1699531138238 (ServerID)=WPSUCCS1VNAPV04.CVPController2:CONTROLLER:CVPCTL2:WPSUCCS1VNAPV04.MsgBus002 >>BODY: version=CVP_11_6 ICM2=2;0 localOffset=-360 CVPCTL2=2;0 timezone=America/Chicago ActiveCalls=0 SIP2=2;17 CONTROLLER=2;0 VXML2=2;0 RPT1=2;22 IVR2=2;17 >>STATE: isTabular=false isWriteable=false cursor=-1
37288: 172.21.132.37: Nov 09 2023 05:58:58.239 -0600: %CVP_11_6_ORM-7-ORM: {Thrd=SubscriptionMgr} ORMSubsystem.handleInform(): Received inform message [Topic: CVP.CONTROLLER.ADMIN.EVENT.STATE | Message type: MsgBus:STATE_EVENT | Message: >>HEADERS: (JMSType)=MsgBus:STATE_EVENT (JMSDestination)=Topic(CVP.CONTROLLER.ADMIN.EVENT.STATE) (JMSTimestamp)=1699531138238 (ServerID)=WPSUCCS1VNAPV04.CVPController2:CONTROLLER:CVPCTL2:WPSUCCS1VNAPV04.MsgBus002 >>BODY: version=CVP_11_6 ICM2=2;0 localOffset=-360 CVPCTL2=2;0 timezone=America/Chicago ActiveCalls=0 SIP2=2;17 CONTROLLER=2;0 VXML2=2;0 RPT1=2;22 IVR2=2;17 >>STATE: isTabular=false isWriteable=false cursor=-1].
I checked icm.properties file and it has permissions. please refer screenshot attached.
