Hi We are using ECE for email and chat integration. We have configured business rules and workflow to receive emails, however now we want to be able to send email using the logged in mailboxany help appreciatedRegardsAmith
I am starting up a PCCE sandbox. I do not see neither VXML gateway nor VVB server in the inventory. The only gateway is vCube. How is it possible to run a PCCE solution without VXML gateway or VVB server?Can someone please help guide me?ThanksAmith
Hello We are running Cisco UCCE cluster with Finesse 11.0 deployment. We are seeing constantly Finesse switching over from A to B side. The agent sees the error "Lost connection to <server> please wait for a reachable finesse server to be found" in R...
HelloWe have two peripheral gateway pairs and we have agents across both peripheral gateways. Issue is when agents on one PG pair receives calls and then transfers the call to another agent on the second peripheral gateway pair the peripheral variabl...
Hi Bill, thank you for your messageI tested this, as long as the user is in the outbound skill group, he can send emails using the email alias he has been assigned. So to my original question, there is no need to add any new configuration for the age...
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