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C9500-40X-A problem with DNA Advantage not recognized during the boot

Denis_from_BE
Level 1
Level 1

Dear all,

I'm facing a major issue with new C9500-40X-A for one of our customer. I configured 6 of them into a lab with Layer-3 and DNA Advantage features (Stackwise, IGP, etc) everything went good and the configuration was properly done. (3xStackwise domains)


Yesterday we put the 6 nodes at the customer environment and during the boot I figured out that 4 of my devices couldn't recognize the Advantage license. I got the following syslog message:

%STACKMGR-1-LIC_MISMATCH: Switch 2 R0/0: stack_mgr: License level is network-essentials and needs to be upgraded to network-advantage for Stackwise Virtual to function.

After few reboot I still have the same issue on the same devices, I tried to re-implement the command: 'license boot level network-advantage addon dna-advantage' and save it but nothing changed.

Here's what I get from a show lic details:

Smart Licensing Status
======================

Smart Licensing is ENABLED

Registration:
Status: UNREGISTERED
Export-Controlled Functionality: NOT ALLOWED

License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 86 days, 22 hours, 35 minutes, 34 seconds

Export Authorization Key:
Features Authorized:
<none>

Utility:
Status: DISABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: Callhome

License Usage
==============

(C9500 Network Essentials):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED

(C9500-40X DNA Essentials):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED

Product Information
===================
UDI: PID:C9500-40X,SN:FOC2431L1HS

Agent Version
=============
Smart Agent for Licensing: 4.8.10_rel/63

Reservation Info
================
License reservation: DISABLED


Any idea about this ? I'm really surprised that it worked well during our test and main config, I could implement every features I want and now I'm stuck...

 

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