01-24-2025 03:22 PM
Trying to connect to the console on a brand new 9300 switch. No previous configuration applied. RJ45 & USB ports both scroll bootup messages but refuse to respond after. Tried multiple cables, terminal settings, USB keyboard, laptops but no change. I know there has to be something simple I am missing but have little experience with this equipment. Any help would be appreciated. (crash files are the result of resets) TIA
Console is PuTTY. tried multiple BAUD rates but 9600, 8,1 none, none will at least give me some messaging. Output below...
Booting in Meraki mode
Switch Serial Migration
Num PID Number Meraki ID Mac Address Status Mode
--------------------------------------------------------------------------------
1 C9300L-24P-4X xxxxxxxxxx Qxxx-Dxxx-7xxx ec19:xxxx:7880 Registered C9K-M
Starting Meraki app...
Meraki app is up and connecting to Dashboard ...
Mode button event: Reset Level 3, switch #1
Chassis 1 reloading, reason - Reload command
Jan 24 22:34:08.442: %PMAN-5-EXITACTION: F0/0: pvp: Process manager is exiting: reload fp action requested
Jan 24 22:34:09.847: %PMAN-5-EXITACTION: R0/0: pvp: Process manager is exiting: reload action requested
Initializing Hardware...
System Bootstrap, Version 17.10.1r[FC1], RELEASE SOFTWARE (P)
Compiled Mon 07/25/2022 16:52:02.86 by rel
Current ROMMON image : Primary
Last reset cause : SoftwareReload
C9300L-24P-4X platform with 8388608 Kbytes of main memory
boot is : [ boot flash:packages.conf ]
boot: attempting to boot from [flash:packages.conf]
boot: reading file packages.conf
#
##############################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################
MCU 802.3bt mode supported: False, BT mode: False
Both links down, not waiting for other switches
Switch number is 1
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Cisco IOS Software [Cupertino], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 17.9.3m4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2024 by Cisco Systems, Inc.
Compiled Tue 02-Apr-24 16:22 by mcpre
PLEASE READ THE FOLLOWING TERMS CAREFULLY. INSTALLING THE LICENSE OR
LICENSE KEY PROVIDED FOR ANY CISCO SOFTWARE PRODUCT, PRODUCT FEATURE,
AND/OR SUBSEQUENTLY PROVIDED SOFTWARE FEATURES (COLLECTIVELY, THE
"SOFTWARE"), AND/OR USING SUCH SOFTWARE CONSTITUTES YOUR FULL
ACCEPTANCE OF THE FOLLOWING TERMS. YOU MUST NOT PROCEED FURTHER IF YOU
ARE NOT WILLING TO BE BOUND BY ALL THE TERMS SET FORTH HEREIN.
Your use of the Software is subject to the Cisco End User License Agreement
(EULA) and any relevant supplemental terms (SEULA) found at
http://www.cisco.com/c/en/us/about/legal/cloud-and-software/software-terms.html.
You hereby acknowledge and agree that certain Software and/or features are
licensed for a particular term, that the license to such Software and/or
features is valid only for the applicable term and that such Software and/or
features may be shut down or otherwise terminated by Cisco after expiration
of the applicable license term (e.g., 90-day trial period). Cisco reserves
the right to terminate any such Software feature electronically or by any
other means available. While Cisco may provide alerts, it is your sole
responsibility to monitor your usage of any such term Software feature to
ensure that your systems and networks are prepared for a shutdown of the
Software feature.
FIPS: Flash Key Check : Key Not Found, FIPS Mode Not Enabled
cisco C9300L-24P-4X (X86) processor with 1309176K/6147K bytes of memory.
Processor board ID FVH2817L6UK
2048K bytes of non-volatile configuration memory.
8388608K bytes of physical memory.
1638400K bytes of Crash Files at crashinfo:.
11264000K bytes of Flash at flash:.
Base Ethernet MAC Address : ec:19:2e:4d:xx:xx
Motherboard Assembly Number : 73-102166-05
Motherboard Serial Number : FVH28xxxxxxxx
Model Revision Number : B0
Motherboard Revision Number : A1
Model Number : C9300L-24P-4X
System Serial Number : FVH28xxxxxx
CLEI Code Number : INMBxxxxxx
SETUP: new interface Vlan1 placed in "shutdown" state
01-24-2025 04:10 PM
If you got all this information it means the console connection is fine. What happened at the end is what I didn´t get it. Did you not get a prompt, it that?
01-24-2025 04:37 PM
@SomeoneNew wrote:
Booting in Meraki mode
That's why.
01-25-2025 06:59 AM
As Leo says it's because it's in Meraki managed mode. Refer to the last section of
https://documentation.meraki.com/MS/Deployment_Guides/Getting_started%3A_Cisco_Catalyst_9300_Management_with_Meraki_Dashboard
To migrate your Catalyst switch(es) to DNA or CLI mode, please contact Meraki Support. To be migrated, a switch must be online and connected to the Meraki dashboard.
01-28-2025 07:58 AM
Thank you all for the responses. I will follow up with Cisco and mark as solved once I get it online.
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