DNA-C Catalog server error

[KPnam]

Hi everyone,

I have problem with Cisco DNA-Center
I'm runnig DANC version Version 2.3.3.5 , I need to update my DNA center so I have internet working but when I go to software update section I see error "Unable to get updates. Check cloud connectivity"

can you help me fix this issue

Best regards

[marce1000]

 - Check this thread for hints : https://community.cisco.com/t5/cisco-digital-network-architecture-dna/dna-center-update-issue/td-p/4606392

 M.

[KPnam]

Hi, marce

thank you for answer me

I checked the link you provided, but couldn't find anything unusual

However, I checked the logs like below : 

[Tuesday Dec 06 04:10:01 UTC] maglev@X.X.X.X (maglev-master-X-X-X-X)
$ maglev catalog settings validate
Validating catalog server settings...
Successfully scheduled job to validate catalog settings.

[Tuesday Dec 06 03:54:25 UTC] maglev@X.X.X.X (maglev-master-X-X-X-X)
$ maglev catalog settings status
metadata:
certificate:
status: ERROR
statusMsg: No connectivity to parent catalog
connectivity:
- server: https://www.ciscoconnectdna.com:443
status: ERROR
statusMsg: 'We detected a problem while connecting to our cloud server. Please
ensure connectivity can established to server: (https://www.ciscoconnectdna.com:443).'
disk:
status: SUCCESS
status: ERROR
statusMsg: Validating catalog settings
timestamp: '2022-12-06 03:52:07'